The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,846 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“Good quality. Good service.”

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Posted 2 years ago

“I am delighted with the quality and value of my large crate of birch wood. Delivery was a bit longer than I expected, but I will definitely use Luxury Wood Co again.”

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Posted 2 years ago

“Very expensive and late delivery - is it really worth the money and effort?”

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Posted 2 years ago

“Good quality wood, consistent, regular sizes and great service to match. I have just reverted back to Luxury Wood Company having used another supplier for my last two pallets, and LWC is far superior.”

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Posted 2 years ago

“Have ordered from LWC before and this delivery of logs kept the high standards. Tightly packed super dry logs, well packaged in tough plastic to keep them dry until ready to use. The delivery company that LWC partner with couldn’t be faulted with organising a delivery date / time and the driver was very friendly and helpful in moving the crate to a convenient place. Will definitely use again,”

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Posted 2 years ago

“Great service and a helpful delivery driver, I will definitely order again 😊”

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Posted 2 years ago

“Have been using this company for nearly ten years, since we have had a wood burning stove and have always been pleased with the crate of wood supplied.”

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Posted 2 years ago

“I cannot fault the service, quality of wood, or delivery. Not cheap, but very good.”

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Posted 2 years ago

“5 Stars for LWC; Bungling Incompetency (their own words) by Intercounty Distribution, Launceston Office. Intercounty phoned on Monday 9th January. We agreed delivery for Friday 13th Jan 2023. Nothing. When I spoke to them early Friday afternoon (it was so loud on the phone I thought they were having an office party), they said that they had "forgotten". Rearranged for Monday 16th. Again nothing. I was told that they had "forgotten to put my order on the lorry". When my order eventually arrived the following day (Tues 17th), the helpful, friendly driver told me he had been delivering to within half a kilometre of my address the previous day (Mon 16th)! Please!! I had to wait in for three days, two of them because of Intercounty Distribution incompetence (their own words). Come on Intercounty Distribution. You can do better than this. Keep customers informed at the very least.”

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Posted 2 years ago

Dear A Taylor, I would like to inform you that since the 16th of January, 2023 we have decided to use a different subcontractor for all of our pallet deliveries. I hope that you will receive a far better service the next time you place an order with us. Have a great day, LWC Team

Posted 2 years ago

“Very please with logs very good quality burns really well and lets a lot of warmth out into the room overall experience excellent”

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Posted 2 years ago

“Excellent and friendly company who deliver all that is required to heat our home”

The Luxury Wood Company 5 star review on 24th January 2023

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Posted 2 years ago

“Excellet service, quick delivery, great product - what more can I say!”

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Posted 2 years ago

“I have used LWC for many years and have always been satisfied with the logs I ordered. They burn beautifully and last a long time, leaving a fine ash T the end. Delivery has always been very accommodating and helpful. It's lovely to be greeted with a smile 😃.”

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Posted 2 years ago

“I ordered my second load of logs from the company, having been delighted with my first delivery of Kiln Dried Birch Logs. I was surprised to see that the price had almost doubled since Feb 22 & believed from the web site that delivery was included in the price - NO. I was faced with an additional delivery charge of £19.95 which I felt should have been made clear on the web site. I challenged this additional charge & was given a credit which was refunded to my credit card fairly promptly. The delivery driver was extremely helpful in dropping off the large pallet but i had asked that I was notified 2 days before delivery to ensure I was home to accept the load. The product is however first class - it would be lovely if there was some keener pricing before my next order. Overall an excellent organisation who listens to my complaint, responds in my favour & delivers first class fuel for my log burner.”

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Posted 2 years ago

“I have ordered Kiln Dried wood from Luxury Wood Company for a number of years now and always had great product and delivery. However, on the last delivery my giant crate which is supposed to be supplied stacked in a giant crate, was delivered split into 2 with no plastic covering on part of it and insufficient on the other part (on a day when it was pouring with rain). Therefore only part of the delivery (the part in the crate) which cost almost £500, was able to fit in my log store and the rest was on my drive. I complained but was just told the delivery company sent it in a smaller van without consulting me first; had they done so I would not have accepted delivery in the state it was sent. It was all very disappointing and despite numerous emails I was not offered any compensation and feel very let down.”

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Posted 2 years ago

“Ordering, and delivery are all good. My issue is two things, you have reduced the size of the units, plus your pricing is too high with other suppliers on the market.”

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Posted 2 years ago

“Wood was late for delivery but the staff were brilliant kept us well up to speed.”

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Posted 2 years ago

“Woods good but delivery communication is very bad. As previously wood just turned up without confirming an appointment. You need to get your act together. Will another company next time for my wood”

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Posted 2 years ago

“Oak timbers I ordered are in great quality also good service and delivery definitely use them again”

The Luxury Wood Company 5 star review on 16th January 2023

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Posted 2 years ago

“Excellent product. Cleaner logs on this occasion. Massive increase in price like any other product I guess”

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Posted 2 years ago

The Luxury Wood Company is rated 4.5 based on 4,846 reviews