The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,832 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,832 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“I have ordered Kiln Dried wood from Luxury Wood Company for a number of years now and always had great product and delivery. However, on the last delivery my giant crate which is supposed to be supplied stacked in a giant crate, was delivered split into 2 with no plastic covering on part of it and insufficient on the other part (on a day when it was pouring with rain). Therefore only part of the delivery (the part in the crate) which cost almost £500, was able to fit in my log store and the rest was on my drive. I complained but was just told the delivery company sent it in a smaller van without consulting me first; had they done so I would not have accepted delivery in the state it was sent. It was all very disappointing and despite numerous emails I was not offered any compensation and feel very let down.”

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Posted 1 year ago

“Ordering, and delivery are all good. My issue is two things, you have reduced the size of the units, plus your pricing is too high with other suppliers on the market.”

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Posted 1 year ago

“Wood was late for delivery but the staff were brilliant kept us well up to speed.”

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Posted 1 year ago

“Woods good but delivery communication is very bad. As previously wood just turned up without confirming an appointment. You need to get your act together. Will another company next time for my wood”

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Posted 1 year ago

“Oak timbers I ordered are in great quality also good service and delivery definitely use them again”

The Luxury Wood Company 5 star review on 16th January 2023

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Posted 1 year ago

“Excellent product. Cleaner logs on this occasion. Massive increase in price like any other product I guess”

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Posted 1 year ago

“Quality good burning wood delivered speedily”

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Posted 1 year ago

“Our experience with the company was very good. The staff were pleasant and we are pleased with our wood”

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Posted 1 year ago

“The wood is great as expected. Unfortunately, the delivery was problematic, the driver was on his own and unable to manage the load onto the footpath, never mind up the driveway. He had to call upon a colleague to come and help him out which meant vehicles going past had to mount the opposite curb. This all took an additional fourty five unnecessary minutes. We had expected a hiab vehicle which would have been straightforward.”

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Posted 1 year ago

“Web site excellent. Delivered as required on time Product excellent.”

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Posted 1 year ago

“Great - always very high quality, completely dry wood. Delivery arrangements also excellent, including dealing with local floods!”

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Posted 1 year ago

“Luxury woods always do a fast delivery and they are helpful and the staff are well mannered”

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Posted 1 year ago

“Feb 2022 I paid £259 for a full crate of silver birch it was a nice height. Dec 2022 l paid £380 for a full crate of silver birch this was a lot smaller in height. I don't know if I can afford another crate later this year The logs are that dry most of the bark as come off. I have a large wheelie bin plus a builders bag full of it. It is not wasted it makes good kindling”

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Posted 1 year ago

“First time used luxury wood disappointed with the logs a lot of very small pieces of wood only good to get the wood burner started. Delivery time was longer than I expected but when I emailed them they did get back to me quickly.The delivery company very good Would I use luxury wood company again? Only if my regular supplier was nil stock”

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Posted 1 year ago

“Amazing product and delivery as always wouldn’t use any other company. Ordered and delivered week before Xmas”

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Posted 1 year ago

“From ordering to delivery a very satisfactory transaction with delivery as stated and product appears to be good standard. Thank you. Will keep you in mind for future if biomass isn't priced out of the market. There were about 4 bags out of the two pallets that were damaged, so whilst inconvenient not a major problem, hence the reference below to damage.”

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Posted 1 year ago

“Excellent service from telephone staff ordering to delivery driver and quality of the product.”

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Posted 1 year ago

“Logs ok no complaints”

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Posted 1 year ago

“Great wood. Great burn.”

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Posted 1 year ago

“Once again another pallet of wood delivered, and everything first class. Thank you Luxury Wood.”

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Posted 1 year ago

The Luxury Wood Company is rated 4.5 based on 4,832 reviews