The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,847 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,847 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi Delivery went well this time and continue to be impressed with the customer service at luxury wood!”

Helpful Report

Posted 6 years ago

Hello David, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 6 years ago

“Good service overall, though communication between Luxury Wood and their delivery company isn’t always spot on so advise you keep checking.”

Helpful Report

Posted 6 years ago

Thank you! We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“slow delivery took 2 weeks from order to delivery, delivery man was excellent very helpful, however lots of small bits of wood, with signs of decay - not sure i would order again from here going to try one of the other online suppliers for my next order - expected larger split rings of oak not 3" logs split”

Helpful Report

Posted 6 years ago

Hello Mark, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 6 years ago

“Lovely dry logs, cut to size, whoever packed the crate would be so good at dry stone walls, it was packed so neat and tight”

Helpful Report

Posted 6 years ago

Thank you, the positive feedback is very welcome!

Posted 6 years ago

“Last year I bought a half crate of oak logs. They were excellent correctly split seasoned logs and I was prepared to pay the premium. This year I ordered a full crate of ash logs. When the crate arrived all looked good full split logs. However when the logs were unpacked the inner hidden layers contained many branch thinnings not what I thought I had bought. See photo”

Helpful Report

Posted 6 years ago

Hello Leonard, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 6 years ago

“Great service, easy ordering process, great product,(Ash kiln dried logs) and delivery courier contacts you to arrange a day that suits you, what’s not to like. 👍”

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Posted 6 years ago

Thank you Ian, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“We ordered a large crate of kiln dried ash, paying £8.95 for delivery within 2-6 working days. Contacted by courier to take delivery and that the delivery required a signature. Having taken a day off work to receive the delivery I was disappointed when it didn’t turn up, despite waiting in all day. Eventually delivered on the 8th working day after placing the order. The wood is very good quality and was well packaged.”

Helpful Report

Posted 6 years ago

Hello Geraint, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 6 years ago

“Much improved delivery from the last 2 times. That was my only gripe as the quality of the firewood delivered has always been excellent with very little if any on my readout, just the last 2 deliveries were quite dangerous, but this time they turned up with powered palet trolleys which were much better at getting the delivery past the street and down the drive.”

Helpful Report

Posted 6 years ago

Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Top quality and well-filled crate of ash firewood, delivered quickly and by a helpful driver. All good again!”

Helpful Report

Posted 6 years ago

Thank you, the positive feedback is very welcome!

Posted 6 years ago

“Superb Company who supply real quality wood at a very good price. Would not go elsewhere.”

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Posted 6 years ago

Thank you Keith, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Good delivery but expensive. Very satisfied with service and will definitely buy again.”

Helpful Report

Posted 6 years ago

Hello Russell, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 6 years ago

“Top quality and service every time.”

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Posted 6 years ago

Thank you Michael, the positive feedback is very welcome!

Posted 6 years ago

“Special offer price on kiln dried ash was unmissable. Great delivery service and a nice clean pallet for kindling.”

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Posted 6 years ago

Thank you Peter, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Usually Excellent. Latest delivery much poorer quality - dirty and varied logs. Ordered A grade felt like a B Grade delivery.”

Helpful Report

Posted 6 years ago

Hello Neil, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 6 years ago

“Very good service and product looks to be good quality. No complaints !”

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Posted 6 years ago

Thank you Richard, the positive feedback is very welcome!

Posted 6 years ago

“Excellent service and delivery. Quality wood from a quality company.”

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Posted 6 years ago

Thank you Pam, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Brilliant product and a great company to deal with, Delivery driver was fantastic, nothing was too much trouble highly recommended”

Helpful Report

Posted 6 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Ordered delivered in time stated. Packaged well, good price.”

Helpful Report

Posted 6 years ago

Thank you, the positive feedback is very welcome!

Posted 6 years ago

“Slight issue with delivery but company acted excellently, will purchase from them again.”

Helpful Report

Posted 6 years ago

Hello Peter, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 6 years ago

“Great quality and kept well informed, plus the delivery driver was very helpful. Would recommend.”

Helpful Report

Posted 6 years ago

Thank you Ian, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

The Luxury Wood Company is rated 4.5 based on 4,847 reviews