The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,846 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“Good quality logs and delivered in quick time”

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Posted 5 years ago

“Despite email and phone call to office requesting a vehicle no bigger than 7.5 tonnes the pallet first arrived on 16 tonnes then next day on a small van and I had to handball off!!!!!!”

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Posted 5 years ago

“Excellent kiln dried oak neatly packed even managed to light fire without any kindling. Watch out for splinters as woods so dry ! The pallet was delivered next to our front door and by leaving plastic cover on, it created a temporary rain proof wood store. Will be ordering again. Thanks”

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Posted 5 years ago

“Delivered on time, packaged extremely well, and the logs are perfect, luxury by name and nature, Thank you, we will be ordering again Regards Simeon”

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Posted 5 years ago

“Nice clean properly dried wood that burns clean and fairly long very happy.”

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Posted 5 years ago

“Great dry wood at great prices and delivered on a date that I requested.”

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Posted 5 years ago

“Unfortunately the oak logs arrived covered in mould. I contacted your office and received an apology and compensation so will probably continue to use The Luxury Wood Company. However as the full crates are inherently unstable when being transported (especially on the lorry tail lift) you should instead offer 2 half crates for the same price as a full crate.”

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Posted 5 years ago

“As good as the last time we used you had more of a problem with the delivery company. So far the logs are burning fine”

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Posted 5 years ago

“Excellent prices and prompt delivery.”

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Posted 5 years ago

“The web shop is well set out and ordering is easy.The delivery company is first class and the drivers have been delightful.The logs are of a consistent high quality and I would not bother with any other supplier.”

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Posted 5 years ago

“The oak seems of reasonable quality. Have found it variable as far as burning is concerned, but Tha may be me getting used to setting the fire. When burning well it lasts well and provides balanced heat when not burning well seems to want to go out. I think I may need to clear Ash more often but my burner is designed to run on an ash bed and only be cleared every 4 or 5 weeks. A season burning will decide whether to burn again.”

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Posted 5 years ago

“Spot on ordered the logs for a set day and they arrived as promised Bone dry, the driest logs Ive ever had”

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Posted 5 years ago

“Ordered online quick and easy delivered while we were out driver been before tucked the pallet neatly down the drive . Would recommend .”

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Posted 5 years ago

“Excellent service. Have been using this company for the past 3 years. Always fast at responding to queries. Strongly recommended.”

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Posted 5 years ago

“All grand - only slight issue - was contacted to arrange delivery date and the wood was then delivered on the original date a week earlier - not a drama as it ended up where it should have been - thanks”

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Posted 5 years ago

“It may seem expensive against local suppliers but you get great service, products as described at a value for money price. Proper logs not bits and pieces.”

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Posted 5 years ago

“Excellent service. The quality of the logs is exceptional. Delivery was as organised. Ten out of ten for overall customer satisfaction”

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Posted 5 years ago

“Good but not as much in the crate because I think some was taken off the top to fit the free kindling on,but certainly not as well packed in the middle as another company that I have bought off.”

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Posted 5 years ago

“A great range of products with fast delivery and superb service. I am a repeat customer which says it all!!”

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Posted 5 years ago

“Excellent wood, fast delivery. Overall we’re very happy with this company”

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Posted 5 years ago

The Luxury Wood Company is rated 4.5 based on 4,846 reviews