The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,832 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,832 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“Very good delivery times. Railway sleepers were placed where I asked them to leave. Would use the company again.”

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Posted 1 year ago

“I am very pleased with the material we purchased and with the service around ordering, communication and delivery.”

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Posted 1 year ago

“Very good service from placing the order to delivery”

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Posted 1 year ago

“Good quality products at a competitive price. No problem with delivery or customer service”

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Posted 1 year ago

“Really happy with the service, I've been let down before with another supplier (white horse) so am pleased to find an alternative that does and delivers what they say they will! Highly recommend.”

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Posted 1 year ago

“Excellent service as usual”

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Posted 1 year ago

“Order to delivery was seamless. Contacted by the transport company within days of placing my order to arrange a delivery date. Driver turned up on the agreed date, very helpful. Oak logs as described with a good mix of sizes, I've used this company several times and always happy with them”

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Posted 1 year ago

“Most obliging and A+”

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Posted 1 year ago

“Exactly as described & looks like a very good quality oak, plus delivered as arranged, so thank you!”

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Posted 1 year ago

“Excellent service, great quality and delivered earlier than expected. Would highly recommend them.”

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Posted 1 year ago

“Read the small print. You will not receive 2sq m wood as crate size is slightly over 1 sq m. The 2 sq m wood is a bag full of logs,not packed in a crate. Please treat us as adults and stop trying to trick us and sell 1 sq m of packed logs.”

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Posted 1 year ago

Dear valued customer, We're sorry for your bad experience. The external measurements of the crates we sell are clearly indicated on the product page. Our customers could calculate the stacked volume of the crate and for their convenience we have added the loose volume. Regards, LWC team

Posted 1 year ago

“Efficient, polite, prompt”

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Posted 1 year ago

“What a joy to receive my winter logs.For the past three years I have been asking for the carrier to ensure that an electric trolley was on board to help move the logs to my store.This was to assist with pushing the pallets up a slight slope.Hence two large pallets of logs were delivered on time and delivery Was completed in 15 minuets. Oh! And the logs look to be the usual high quality.”

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Posted 1 year ago

“Good Quality and Quantity of logs well packed in a sturdy Palleted lot. Delivered on time by a good driver who was very helpful in placing it exactly as needed.”

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Posted 1 year ago

“No hassle easy to deal with”

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Posted 1 year ago

“No complaints delivery was good and packaging was excellent. If burns well will order again .”

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Posted 1 year ago

“WELL PACKED WILL USE AGAIN”

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Posted 1 year ago

“The quality of product is excellent although becoming more expensive as with everything else.”

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Posted 1 year ago

“Prompt processing of order, delivery/ collection instuctions clear, special requirements passed on to carrier so I could collect from their depot. All went smoothly and to plan. Will use Luxury wood co. again.”

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Posted 1 year ago

“Palet size of logs is,much smaller, and the price has increased.”

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Posted 1 year ago

Dear valued customer, We had to decrease the height of the crate due to safety reasons. We deliver the crates using a pallet network and we had many complaints about the offloading of the taller crates. Our crates are now 1.2m tall but their base is much wider. We have always done our best to offer the best prices to our customers and in the past 6 months the rates have dropped significantly. Regards, LWC team

Posted 1 year ago

The Luxury Wood Company is rated 4.5 based on 4,832 reviews