The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,846 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A great company good customer service Always prepared to listen Packaging of heat logs could be a little better, product sometimes arrives damaged This could be down to the transport”

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Posted 4 years ago

“Customer service excellent as always. Ordering is easy. This time I ordered 1 crate Oak, 1 crate Ash, and 48 packs of compressed hardwood logs. Oak logs were excellent - correct length, good size and very few small bits. Ash logs, many only 10 - 12 cm long instead of 25cm, lots of small bits and shards, crate loosely packed at the top. Good size quality logs only accounted for about 75% of the crate, very disappointing. Compressed hardwood logs appear to be good quality. Delivery as advised with helpful driver.”

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Posted 4 years ago

“V high quality wood. Super efficient delivery.”

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Posted 4 years ago

“Quality Product Excellent Service”

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Posted 4 years ago

“From ordering to delivery, never had any problems from them. Recently the delivery guy even had an electric pallet truck, so got the pallets all the way up my drive (usually impossible to push them by hand - so previously a kerbside drop off). Must have had 20 pallets or so over the last few years. Thank you, the Luxury Wood Co.”

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Posted 4 years ago

“From ordering through to final delivery, the process is simple and straightforward. The logs are well packed a protected from rain during transit and the the quality is always very good. Overall very good value and will continue to use this company.”

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Posted 4 years ago

“Best wood ever. Nice regular size dry wood. Have used before and will use again 😊”

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Posted 4 years ago

“Great service all over.”

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Posted 4 years ago

“Delivery was prompt and driver left pallette where we had asked.”

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Posted 4 years ago

“Very pleaded with the quality of wood pellets supplied by The Luxury Wood Company with no problems experienced over several years as our main supplier. Delivery and communication good with helpful delivery drivers. Unfortunately the latest delivery had six badly torn bags and two with minor damage resulting in inconvenience and loss of pellets. I am sure that this was a "one off" and we will continue to purchase wood pellets from The Luxury Wood Company. We have previously purchased coal from The Luxury Wood Company, which was excellent value, and we are disappointed to find that this is no longer stocked.”

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Posted 4 years ago

“Have bought a few times before and been very pleased with the quality of wood. However this last delivery contained a lot of very large logs which required further splitting which is not what you expect.”

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Posted 4 years ago

“Online order was easy. Delivery was as stated - timely and straightforward. Product is well packaged and presented. No issues.”

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Posted 4 years ago

“I have had a few pallets of Ash over the last few years. Good quality wood at a reasonable price. The only gripe is the delivery which could arrive at any time without prior notice.”

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Posted 4 years ago

“No problems here! Bought kiln dried crates of Ash and Oak many times - first class every time. Easy ordering, good comms and friendly delivery.”

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Posted 4 years ago

“Fast service and yet again, good quality kiln dried logs.”

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Posted 4 years ago

“Quick delivery from order.”

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Posted 4 years ago

“I've used Luxury Wood now for a number of years and cannot fault their service and even with the transport hiccups during this recent delivery still rate them 5 stars. Luxury Wood did their end of things as well as ever but the transport company who are usually very good indeed got it wrong on a number of occasions. Luxury Wood tried their best to resolve the issue and I am very happy with their service and most importantly my logs and briquettes are now safely tucked up in the garage waiting for winter or maybe October given we live in Scotland!!”

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Posted 4 years ago

“Good customer service and delivery”

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Posted 4 years ago

“Good quality logs and good service”

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Posted 4 years ago

“I bought oak sleepers for a landscaping project. They're lovely, really nice wood, very good price. Delivery was good.”

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Posted 4 years ago

The Luxury Wood Company is rated 4.5 based on 4,846 reviews