The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,846 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“Quick service, well priced. Products I have purchased have been of good quality”

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Posted 4 years ago

“Super quality logs best I've ever had with a quick delivery will be using again many thanks 👍”

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Posted 4 years ago

“This is my second order with The Luxury Wood Co. I originally ordered 40 netted log baskets which lasted me nearly 3 years. First class wood, good price and came quicky after the order. Will order again.”

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Posted 4 years ago

“Had to wait a few days because a big crate was not available but fast delivery despite Covid-19 and great firewood!”

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Posted 4 years ago

“Good product, good price, and good delivery,”

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Posted 4 years ago

“All ran smoothly from the ordering to the deliveries.”

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Posted 4 years ago

“Great! Just great!”

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Posted 4 years ago

“Very good product, no rubbish! Delivery A1.”

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Posted 4 years ago

“The Luxury Wood Company is a very efficient organisation. The ordering process is simple, the prices are very good and the delivery service was excellent (again!). The quality of the product was again excellent with a typical moisture level (measured on my own moisture meter) of around 10%. I would definitely recommend The Luxury Wood Company.”

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Posted 4 years ago

“Delivered my stack of logs quicker than I expected, considering the situation. Will buy from these again.”

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Posted 4 years ago

“Delivered on time and very helpful”

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Posted 4 years ago

“Quality timber delivered promptly. We have used this company for several years.”

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Posted 4 years ago

“I have just had my 3rd pallet of wood from The Luxury Wood Co. and I have been very happy with the quality of the wood each time. The website ordering and tracking process has been straight forward and problem free. Delivery driver on this occasion was very helpful although the driver on the previous visit was less helpful which caused some stress as I was not at home at the time. On a negative point I have noted that the size of the pallet this time is smaller than the previous 2 orders.”

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Posted 4 years ago

“excellent service.”

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Posted 4 years ago

“The wood is excellent, and burns beautifully. However, I was disappointed that there was no notification of the delivery time and date. This would make me hesitate to purchase from you again.”

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Posted 4 years ago

“Quality logs”

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Posted 4 years ago

“One phone call sorted everything out, order, payment and delivery slot. Couldn’t be happier with the service and the quality of the wood.”

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Posted 4 years ago

“Great service, great product! 👍”

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Posted 4 years ago

“The service from these guys is very good, sadly the last batch of wood was below their usual high-standard, paid for grade A, got mostly grade b and some grade c. Will give them the benefit of the doubt as these are strange times indeed. Delivery company are brilliant. On time and very helpful with respect to order placement.”

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Posted 4 years ago

Dear Mark, I can assure you that is not our usual standard. It will be very helpful if you can send some pictures of the logs to support@luxurywood.co.uk so we can asses the issue.

Posted 4 years ago

“It arrives packed well and burns well, within 5 days on average. Good product.”

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Posted 4 years ago

The Luxury Wood Company is rated 4.5 based on 4,846 reviews