The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,846 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“Good product, (Pellets and Dried oak logs) but a reply, by a person, after the order goes in, with a rough delivery time, would be helpful.”

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Posted 5 years ago

“Wood delivered ok. Had a phone call when the driver was at the house, I was away though. However we managed to get the delivery of wood sorted with a neighbour. It was just the xmas holidays, so one of those things. Driver was very accommodating on the phone. Wood is very good quality.”

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Posted 5 years ago

“Quick service and excellent wood”

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Posted 5 years ago

“This is the second year in a row that I have had sub standard logs. There is no way that the moisture content is below 20%. You can actually hear them hissing as the water evaporates. Very disappointing, they need to get on top of their quality control. I will not be using this company again.”

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Posted 5 years ago

“No hassle purchase, prompt delivery and friendly driver. Great service”

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Posted 5 years ago

“Delivery arrangements good, packing of my nets onto pallet good, quality of beech logs very good”

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Posted 5 years ago

“The driver was extremely difficult and refused to help in any way at all, he needs to be trained on how to use a pump truck! I have a smooth side at my pavement rather than a step and double opening gates and he was still trying to put it curb side! I have ordered wood no less than 15 times before with drivers using manual and electric pumps and have never had this problem before, unfortunately I won’t be ordering again just in case I get the same driver, previous drivers from yourselves have been great”

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Posted 5 years ago

“Good quality dried oak logs. Packaged well, very helpful courier. This is my third order and I will keep coming back.”

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Posted 5 years ago

“My first order, the wood burns well, I couldn't tell you if it is the wood I ordered or not, however burns well. I was expecting 330kg but it was 300kg when weighed my end on my hydraulic forks, mine might be out slightly however I doubt it, especially by 10%. Delivery was ok, but the delivery service is different for each area, mine said morning but came just after noon, however it was around the xmas period and they were a man down, which they explained when I called. Overall you can get cheaper wood, but if that burns as well as this I dont know. I will most likely order from here again.”

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Posted 5 years ago

“Good quality dry wood, although the bags now contain less, so not as good value !!!”

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Posted 5 years ago

“We were told the delivery was due to arrive between 9-5on Friday Dec 20th and never came. Called at 5pm and office closed. at 5:30 received a call from the delivery company to re-arrange for next day at midday thus we arrange for someone to turn up at that time. The driver turned up at 09:30am instead without warning and left a ton of pallets outside the locked premises on a rainy day. Not on and totally unprofessional.”

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Posted 5 years ago

Dear Andreina, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 5 years ago

“Good product (RUF briquettes) good price, quick delivery and helpful driver, thank you”

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Posted 5 years ago

“Excellent product excellent customer service !”

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Posted 5 years ago

“Excellent wood though delivery crate had broken and waited in all day for a delivery which did not come. Had to ring the delivery company to get information - Luxury Wood Co would benefit from providing customer care to the point of delivery.”

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Posted 5 years ago

“The crate when it arrived was broken, this raises a health and safety issue to your customers. 50% of the logs were just a step up from kindling. only about 15% of the logs were of a size larger than 3 inch by 3 inch. Wood burns well but very poor value for money.”

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Posted 5 years ago

Hello Jim, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 5 years ago

“From delivery to warmth all perfect.”

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Posted 5 years ago

“Excellent service and Product. Also free gift, will definitely recommend and will be using regularly.”

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Posted 5 years ago

“I have used Luxury Wood Company twice now. The Kiln dried logs are of an excellent quality and value. The service is prompt, polite and very helpful. I will definitely be using again!”

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Posted 5 years ago

“Excellent service. Good quality wood. Have used many times before in Somerset. Thank you for fast friendly service.”

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Posted 5 years ago

“wood pellets delivered promptly very good packaging and good quality pellets would definately reorder”

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Posted 5 years ago

The Luxury Wood Company is rated 4.5 based on 4,846 reviews