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The Luxury Wood Company Reviews

4.5 Rating 4,832 Reviews
88 %
of reviewers recommend The Luxury Wood Company
4.5
Based on 4,832 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read The Luxury Wood Company Reviews

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023
Brian Griffiths
The Luxury Wood Company 5 star review on 11th September 2023
Davide Taibi
The Luxury Wood Company 5 star review on 11th September 2023
Mark Madden
The Luxury Wood Company 5 star review on 7th September 2023
Pamela Wilson
The Luxury Wood Company 5 star review on 7th September 2023
Pamela Wilson
The Luxury Wood Company 5 star review on 6th September 2023
Martin Smeeton
The Luxury Wood Company 5 star review on 31st August 2023
Anonymous
143
Anonymous
Anonymous  // 01/01/2019
Birch logs ordered and delivered. Logs were perfectly sized and burn very well indeed. I shall not hesitate to use Luxury Wood for my next order. Many thanks. WillTurner Portsmouth
Helpful Report
Posted 1 year ago
I can highly recommend this company and the excellent quality of their products. We purchased Kiln dried Birch which is easy to light and very clean burning. The only fly in our ointment was the carrier who let all concerned down, but that's normal in the real "oop north". Otherwise five star.
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Posted 1 year ago
Best price around. Delivery within 7 days which was okay although some companies can deliver within 3 days which would have been better. Happy with service and will use them again.
Helpful Report
Posted 1 year ago
Excellent logs, order only from this company. Only issue is that we had to wait eleven days for latest delivery.
Helpful Report
Posted 1 year ago
Great service again, I've used Luxury Wood now for 2 years and can't fault there products, communications and overall service level. Will be back soon
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Posted 1 year ago
Prompt delivery, all bags undamaged and good quality pellets
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Posted 1 year ago
Good quality. Good service.
Helpful Report
Posted 1 year ago
I am delighted with the quality and value of my large crate of birch wood. Delivery was a bit longer than I expected, but I will definitely use Luxury Wood Co again.
Helpful Report
Posted 1 year ago
Very expensive and late delivery - is it really worth the money and effort?
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Posted 1 year ago
Good quality wood, consistent, regular sizes and great service to match. I have just reverted back to Luxury Wood Company having used another supplier for my last two pallets, and LWC is far superior.
Helpful Report
Posted 1 year ago
Have ordered from LWC before and this delivery of logs kept the high standards. Tightly packed super dry logs, well packaged in tough plastic to keep them dry until ready to use. The delivery company that LWC partner with couldn’t be faulted with organising a delivery date / time and the driver was very friendly and helpful in moving the crate to a convenient place. Will definitely use again,
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Posted 1 year ago
Great service and a helpful delivery driver, I will definitely order again 😊
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Posted 1 year ago
Have been using this company for nearly ten years, since we have had a wood burning stove and have always been pleased with the crate of wood supplied.
Helpful Report
Posted 1 year ago
I cannot fault the service, quality of wood, or delivery. Not cheap, but very good.
Helpful Report
Posted 1 year ago
5 Stars for LWC; Bungling Incompetency (their own words) by Intercounty Distribution, Launceston Office. Intercounty phoned on Monday 9th January. We agreed delivery for Friday 13th Jan 2023. Nothing. When I spoke to them early Friday afternoon (it was so loud on the phone I thought they were having an office party), they said that they had "forgotten". Rearranged for Monday 16th. Again nothing. I was told that they had "forgotten to put my order on the lorry". When my order eventually arrived the following day (Tues 17th), the helpful, friendly driver told me he had been delivering to within half a kilometre of my address the previous day (Mon 16th)! Please!! I had to wait in for three days, two of them because of Intercounty Distribution incompetence (their own words). Come on Intercounty Distribution. You can do better than this. Keep customers informed at the very least.
Helpful Report
Posted 1 year ago
Dear A Taylor, I would like to inform you that since the 16th of January, 2023 we have decided to use a different subcontractor for all of our pallet deliveries. I hope that you will receive a far better service the next time you place an order with us. Have a great day, LWC Team
Posted 1 year ago
Very please with logs very good quality burns really well and lets a lot of warmth out into the room overall experience excellent
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Posted 1 year ago
Excellent and friendly company who deliver all that is required to heat our home
The Luxury Wood Company 5 star review on 24th January 2023
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Posted 1 year ago
Excellet service, quick delivery, great product - what more can I say!
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Posted 1 year ago
I have used LWC for many years and have always been satisfied with the logs I ordered. They burn beautifully and last a long time, leaving a fine ash T the end. Delivery has always been very accommodating and helpful. It's lovely to be greeted with a smile 😃.
Helpful Report
Posted 1 year ago
I ordered my second load of logs from the company, having been delighted with my first delivery of Kiln Dried Birch Logs. I was surprised to see that the price had almost doubled since Feb 22 & believed from the web site that delivery was included in the price - NO. I was faced with an additional delivery charge of £19.95 which I felt should have been made clear on the web site. I challenged this additional charge & was given a credit which was refunded to my credit card fairly promptly. The delivery driver was extremely helpful in dropping off the large pallet but i had asked that I was notified 2 days before delivery to ensure I was home to accept the load. The product is however first class - it would be lovely if there was some keener pricing before my next order. Overall an excellent organisation who listens to my complaint, responds in my favour & delivers first class fuel for my log burner.
Helpful Report
Posted 1 year ago
The Luxury Wood Company is rated 4.5 based on 4,832 reviews