The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,847 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,847 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“Kiln dried is cost effective, burns more efficiently and produces more heat. I have used Luxury wood for a number years now and will continue to do so and enjoy the benefits and the excellent service.”

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Posted 6 years ago

Thank you Peter, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Very helpful delivery. Was phone around 30 mins before arrival so I was able to meet the delivery. Helpful, friendly driver/delivery person too.”

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Posted 6 years ago

Thank you Carmel, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Reasonable price. Delivery well organised and was on time. The driver was very helpful and polite”

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Posted 6 years ago

Thank you Kim, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“very impressed with wood and service”

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Posted 6 years ago

Thank you Stephen, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Great quality good value”

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Posted 6 years ago

Thank you Barrie, the positive feedback is very welcome!

Posted 6 years ago

“very good service and good quality logs”

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Posted 6 years ago

Thank you Jeremy, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“The best wood I have ever had. This is my second year . I will never use anything else ! Thank you”

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Posted 6 years ago

Thank you Jena, the positive feedback is very welcome!

Posted 6 years ago

“Great service, driver was a great help, centre of stack had a number of 'tatty' bits of wood, but otherwise good quality oak. Would and have in the past recommend this company.”

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Posted 6 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Comes well packaged and waterproof so you can leave unpacked outside and it'll be fine till you decide to open it up. The only downside was not being able to arrange a delivery day at the time of purchase. The phone call from the delivery came a week later and on the day they had lost my number so couldn't alert me of their imminent arrival.Other than that, great stuff.”

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Posted 6 years ago

Thank you Anthony, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“since the first time I placed an order I've always been a fan of luxury woods products. 99% of my order has been net-bagged kiln dried ash wood and it was nearly always very good. BUT EVERY TIME i ordered loose/crate kiln dried ash it was for sure NOT THE SAME QUALITY. maybe because if it on sale or something. my last loose delivery was probably the worst as there was a lot of tiny, knotty and other scrappy pieces of wood (all ash ?) which I definitely would not class as logs. looks as if i will stick to nets when definitely ordering next time. and ordering again i will”

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Posted 6 years ago

Thank you, Helmut. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“This is the third winter that I’ve had a pallet of firewood from you. Superior product, service and price compared to anything else. Happy to recommend you to everyone who asks “where did you get that excellent wood?””

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Posted 6 years ago

Thank you Mike, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“The wood itself burns nicely, but the delivery was somewhat calamitous. The lorry driver didn't manage to get down my street, had to use his pallet truck to roll it down the *middle* of the street, pallet proceeded to snap completely on the road, meaning I had to help him move it to the edge of the road, leave it in front of a neighbours garage meaning he couldn't drive anywhere whilst I was moving these packs of wood two at a time back and forth to my house, which was 100 yards away. So whilst the wood itself is great, delivery maybe could have been handled/planned better...”

Helpful Report

Posted 6 years ago

Hello Leo, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 6 years ago

“It’s the first year I have bought briquettes from this company and I can say I am impressed. Importantly the quality and lacking of the product is excellent. It compares with my previous supplier and was favourably priced. Delivery was as promised and the personal service by their staff was first rate. If you use briquettes then you need look no further. I shall be reordering.”

The Luxury Wood Company 5 star review on 2nd October 2018

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Posted 6 years ago

Thank you Adrian, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“We love the Kiln Dried Ash Logs - burn beautifully and has a lovely aroma ❤️”

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Posted 6 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Lovely dry logs and the way they were packaged and wheeled into the garage was great. My only problem is that they stated the log length was 25cm, this is the maximum size my wood burner will take but a lot of the logs are 30cm plus so therefore I am going to have to cut a lot down in order for them to fit my fire. I ordered them as I thought the length stated was accurate but unfortunately a lot of mine are bigger.”

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Posted 6 years ago

Thank you, Lucy. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“Great wood, well packed”

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Posted 6 years ago

Thank you Ian, the positive feedback is very welcome!

Posted 6 years ago

“Friendly, helpful driver who unloaded where I needed it. Logs very well packed, I have moved them to a log store and they are evenly sized and low moisture content.”

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Posted 6 years ago

Thank you Colleen, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“I wasn’t expecting as many logs as I received. Well packaged and will purchase again.”

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Posted 6 years ago

Thank you, the positive feedback is very welcome!

Posted 6 years ago

“Very good service I emailed company to find out when delivery was and they got back to me very quickly with a day delivery driver was also very helpful and put the logs up to my side gate.quility of logs was also quite good although there were a few small ones in the centre of the pallet but there ok for getting the fire going very pleased will definitely buy again.”

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Posted 6 years ago

Thank you, Sean. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“I asked for a Friday delivery after 11.00. The delivery company arranged the route so that it came when I was home. The driver was helpful and dropped the pallet by my back gate. The wood looks dry, just need some cold weather to try it out. The pallet was damaged and had been loaded on to another pallet.”

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Posted 6 years ago

Thank you David, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

The Luxury Wood Company is rated 4.5 based on 4,847 reviews