The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,832 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,832 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“Brilliant service thanks”

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Posted 1 year ago

“Very happy with our full crate of Birch logs. The quality is excellent and the price is comparable to local suppliers. Delivery was also quick.”

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Posted 1 year ago

“The logs delivered bore no resemblance to those advertised. A third of the logs in the crate could only be described as kindling with a further third, if split once, would also become kindling. I contacted the company and sent the required pictures and was then informed that they felt that the logs met the required specifications i.e. 25cm in length and 8-15cm in width. I would contest that. The company offered a £30 voucher for a future order but this does mean going back to them. The logs delivered will burn away very quickly meaning the whole pallet will be gone within weeks. Between the reduction in pallet size, without any price reduction, and the quality of the wood delivered I feel very disappointed with the product and would not recommend it.”

Helpful Report

Posted 1 year ago

Dear Patrick, We have reviewed the pictures provided very carefully and feel that the product you received meets our specifications and it is perfect for burning. Despite that, seeing your disappointment, we offered a voucher for a future purchase. Please note, birch in general has smaller trunk, you may want to consider oak and beech for the future. LWC Team

Posted 1 year ago

“Will use this company again. Order arrived very quickly, the oak wood ordered was fantastic. Great prices. Used to make a bed for someone who couldn’t afford to buy an oak bed but could afford the wood from luxury wood company. Once sanded, cut, routed, and oiled the wood looks fantastic they was very happy. Good solid wood”

The Luxury Wood Company 5 star review on 17th June 2023

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Posted 1 year ago

“The crate of seasoned ash logs was delivered on time and as requested. "You get what it says on the tin". It was quite expensive, and the price has increased significantly over the last couple of years, but it was competitive at the time of ordering. I assume The Luxury Wood Company was not responsible for Brexit or the mismanagement of the Country.”

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Posted 1 year ago

“Prompt delivery with plenty of notice good quality log’s burn hot”

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Posted 1 year ago

“I have ordered previously from this company. The first order came with good size logs - some larger than others and they burnt for a long time. This time the cuts were smaller and I am not sure I will get the same long burn. I will however put the larger logs with the smaller to get the best results possible. I suspect Luxury Wood Company using a new cutter so I am not put off.”

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Posted 1 year ago

“Lovely dry wood well sized for our needs (log-fired oven), even the pallet made some excellent stick wood!”

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Posted 1 year ago

“Well packaged, on a pallet and not just dumped. Really good will use from now on.”

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Posted 1 year ago

“great prices, reliable delivery and an excellent product. Thanks”

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Posted 1 year ago

“Nice polite delivery as always. We were surprised to see the crate was smaller than usual ( 100kg ) but dearer. After using your company for some years we may have to look around whereas before we'd just use you . Thanks.”

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Posted 1 year ago

“great product - good price and a super friendly delivery guy”

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Posted 1 year ago

“Top quality and good service”

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Posted 1 year ago

“After a small delivery issue the pallet was delivered right where was convenient. Pallet size is good and logs are stacked so no gaps. Logs all cut to same size now I have to unpack when my log store is finished. Happy days.”

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Posted 1 year ago

“Great oak wood received. All smooth and quality. Worth the hassle. Thank you”

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Posted 1 year ago

“Order taken proffesionaly . Delivery prompt . Driver polite and had a smile . Impressed with the whole process . Thank you .”

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Posted 1 year ago

“Never use anyone else. Really like the nets option because they are easy to store and use. Kiln dried wood is as described.”

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Posted 1 year ago

“Excellent value, thoroughly recommend”

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Posted 1 year ago

“Fantastic service , well updated and super quick delivery. Would recommend.”

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Posted 1 year ago

“Fantastic wood, easy to light, great to burn and very warm.”

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Posted 1 year ago

The Luxury Wood Company is rated 4.5 based on 4,832 reviews