The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,846 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“This is the second time I have bought logs from the company. The large pallet/crate of Ash (Oak last time) delivered recently looks very good and is pretty clean and of good size. No fault of the company, I have to pretty much offload the logs from the pallet to be able to manoeuvre it down a small slope and into the garage, where I then restack the logs. Delivery arrives when you expect and the driver calls about 15 mins before arrival. Driver very helpful. Will buy again from the company.”

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Posted 4 years ago

“Good quality wood, but hopeless customer service. Their web site never updated from cash accepted. Delivery was late. Then the driver could not get the crate off the waggon so back again the following day”

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Posted 4 years ago

“As wood is a natural product you can not assume it will work for the job you needed it for! We required the Oak Sleepers for kitchen work tops, however it was too uneven. So with skills and know how and a lot of time we managed to create beautiful oak kitchen worktops for around £400.00 which would have cost £1500 for oak manufactured work tops. I would definately give the Luxury Wood company 10/10 for value for money and quality of product. At first we thougght the shipping cost was very steep, but after 2 days of trying to source the same product with a lower cost, Luxury Wood c0mpany worked out much cheaper.”

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Posted 4 years ago

“Great service and love pieces of wood.”

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Posted 4 years ago

“I bought nine 2.4m x100x200mm (8x4”) for a raised bed. Delivery was good, if a bit early 06:50 - fortunately we were the second delivery of the day! The wood was pretty much as expected - landscape grade - basically it’s the center of the tree that’s no use for furniture timber. Most sleepers included the pith which is why the wood is so prone to splitting. But this wood is much better than some I’ve seen - only one sleeper was really bad, with a split right through from side to side stretching over nearly a third of the sleeper. Overall, though I was satisfied with the timber. The price was ale good, with some big name diy outlets selling soft wood for similar, if not higher prices. Also be was of L Oak on eBay, I nearly bought some and the L stands for “like oak” Sounds a bit of a con to me. One final point, the machining off the oak was very good, with pretty square edges and no twisting along the length and none of the deep bandsaw gouges you see in some timber. Would use again.”

The Luxury Wood Company 4 star review on 15th August 2020

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Posted 4 years ago

“Order dealt with promptly and efficiently. Delivered as arranged, good quality very happy with all aspects”

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Posted 4 years ago

“The sleepers I had delivered were fantastic, can't fault the quality at all. Having the delivery by hi-ab was great and meant I didn't need to do any unloading. The service was great in that respect. I'm sure I got unlucky but there were issues on 2 days causing my delivery to be delayed, I took the day off to receive the delivery on the final day and after calling at about 4:30pm I was informed the delivery would be about 7pm. Not ideal and a little late for a delivery but just in time for me to get the job done, if it arrived the next day I would have missed a day of work and lost a day of work. It didn't however so I'm very grateful the delivery driver could still drop that late and all went well :)”

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Posted 4 years ago

“Great price, excellent product and super customer service. Great communication direct from order. Received a call to advise delivery day and a call from the driver before he arrived. Driver was very polite and helpful putting the wood exactly where I asked. Lovely Oak timbers, perfect for the use required. I will be ordering again soon.”

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Posted 4 years ago

“Apart from the fact that there wasn't much communication with reference to the delivery, we received a phone call to say delivery was going to be next day then an hour later it turned up at 7pm, a day early, the driver was very pleasant & the quality of timber is good”

The Luxury Wood Company 4 star review on 11th August 2020

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Posted 4 years ago

“I have purchased a lot of wood off of yourselves for many years now but the split of the logs seems much smaller with some almost becoming kindling and the overall volume of the full crate seems greatly reduced”

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Posted 4 years ago

“Good quality oak sleepers cut tosize”

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Posted 4 years ago

“good service and timely delivery. phone call pre delivery was very helpful. Quality of wood was quite good although as previous order it was not 100% ash as ordered.”

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Posted 4 years ago

“Excellent quality wood delivered fast to my home. This was the second purchase. Many thanks.”

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Posted 4 years ago

“The delivery turned up without notice while my wife was home on her own. The driver struggled for half an hour to get the pallet off the lorry which was blocking our cul de sac. When he finally got it off he left it in the road as he couldn't move it to the footpath”

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Posted 4 years ago

“Excellent product. Good price. Delivery service not so good.”

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Posted 4 years ago

“I ordered 9 oak sleepers (200mm x 100mm x 2400mm)... They were delivered on time (within the short lead time quoted), all sleepers were of an outstanding quality and the price was competitive. I would definitely recommend products and services of The Luxury Wood Company and will certainly use them again in the future.”

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Posted 4 years ago

“Supply was good. Delivery was excellent. Value for money was good. I would recommend.”

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Posted 4 years ago

“The goods were delivered on time, were of good quality, and easy to put together, from on line instructions.”

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Posted 4 years ago

“Excellent product and great service”

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Posted 4 years ago

“Great sleepers at a great price.”

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Posted 4 years ago

The Luxury Wood Company is rated 4.5 based on 4,846 reviews