The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,846 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“Prompt delivery & very well packed. Good heat generated from wood, ideal for our wood burner stove. Thank you.”

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Posted 4 years ago

“I have purchased 3 large pallets of heat logs over the years. Response time and delivery has always been excellent and the product itself is very good.”

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Posted 4 years ago

“excellent service - some of the logs are very large & heavy”

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Posted 4 years ago

“I have been really impressed with the service from The Luxury Wood Co. I have only ordered one pallet of wood but will be ordering more in the future. You do pay slightly more than other companies, however, from what I've seen this is most certainly offset by the amount of logs in the pallet. The wood also appears to be of a very good standard and a nice size.”

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Posted 4 years ago

“Brilliant service will use again and again.”

The Luxury Wood Company 5 star review on 4th April 2020

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Posted 4 years ago

“Super easy to find what you want on The Luxury Wood Company website, and really easy to order. The quality of the fuel logs is great. Delivery was quick as always, so would highly recommend.”

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Posted 4 years ago

“Great quality logs with my only reservation being reliance on a third party courier”

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Posted 4 years ago

“very good at selling wood, which then goes up in flames. 🔥 Use the ash to clean glass.”

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Posted 4 years ago

“Wood affixed within the time quoted, the wood was the best we have had, burns well and lasts.”

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Posted 4 years ago

“Excellent wood - burns well - and good service”

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Posted 4 years ago

“nice company nothings a problem to them,delivery was ok,and got my pallet of logs on time”

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Posted 4 years ago

“Best quality/quantity/price I've ever had. All kiln dried hardwood. I usually split my own kindling, but this delivery had enough little pieces to completely fill my kindling storage.”

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Posted 4 years ago

“Wood always burns well and delivery man always very helpful”

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Posted 4 years ago

“Extremely disappointed in the overall sizes of the so-called logs. Some of them were more like sticks. Compared to our previous order which was excellent, I feel that this was a sub-standard purchase. Delivery was really good and the driver was very helpful indeed, so no complaints on that side of things.”

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Posted 4 years ago

Dear Ken, We apologize, that is not our normal standard. Please, contact us on support@luxurywood.co.uk with some photographs so we can process further.

Posted 4 years ago

“Great wood (burns well), great pallet (strong and neat), great delivery (very fast) Great price (slightly discounted) GRATE WOOD!”

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Posted 4 years ago

“Quality and amount of wood is very good, for the price paid. The only criticism I have is that after initially placing my order I received an order conformation after this communication regarding delivery date could be improved. Regarding my delivery this was very good and the delivery man was very obliging. Would recommend this company.”

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Posted 4 years ago

“Excellent quality logs, delivered in a very careful, safe fashion”

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Posted 4 years ago

“Good quality wood and delivered on time. Will definitely be booking more”

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Posted 4 years ago

“Although a bit expensive the quality of this wood is really top class, I bought this for next season but have started to use it and am really pleased, the luxury wood company is now my preferred supplier and will certainly use them again. Its true what they say, you get what you pay for. BRILLIANT.”

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Posted 4 years ago

“I am a regular customer of luxury because it is consistently the best wood we have ever bought. Thank you”

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Posted 4 years ago

The Luxury Wood Company is rated 4.5 based on 4,846 reviews