The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,846 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good burning wood and a fast delivery thanks”

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Posted 4 years ago

“Quality sleepers, delivered promptly on the day promised. I run a Landscaping business and have used you before, and will do so again.”

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Posted 4 years ago

“The staff are very helpful and efficient, l had to ask for rigid delivery time as l needed help to unload the logs off the pavement. The delivery man was excellent 😉”

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Posted 4 years ago

“Delivery by a local logistics company was on time and dropped close to wood store. The Ash logs are perfectly sized, very dry and easy to light. They burn long, hot and very clean.”

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Posted 4 years ago

“The wood and delivery were fine BUT there was NO notification on when delivery would be! No notice of any kind and I do think that's not good enough. The delivery driver was fine and himself surprised when I said no information regarding delivery!”

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Posted 4 years ago

“Really pleased with quality of the wood and the delivery Was well executed”

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Posted 4 years ago

“The quality of the wood that was delivered is very good. The crate was tightly packed that is also good. My only criticism was with regards to the actual delivery - the driver was polite and helpful. However, from the point of view of Health & Safety he had been poorly trained and the effort expended by him in use the manual fork lift device and turning it within the lorry gave me - and I believe the driver - some qualms. However, please see comments on delivery. We had been given an erroneous delivery date by your agents. The date given was too soon! However, on the day of delivery we had not been notified and delivery was around 16:00”

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Posted 4 years ago

“Have to compliment the company in their pricing and delivery service. I’ll look at the wood I buy next time as I think the beech I bought burns too quickly. I think one of the factors Is the size of the logs. They’re very small. However I’d certainly try them Again with a different wood to see how that goes.”

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Posted 4 years ago

“Wood comes in crates that go through my gate rather than have to come over the cattle grid. (Good as too many idiots block the turning circle). Good quality wood with few knots so much easier to split. Alder makes a great second-level lighting wood; easy to split, light, and easy to ignite. Oak is a good main fuel. Shame that Oak half crates ran out but birch nets a good top-up compromise as easy to stack at the end of the season if any left over. Lighting wood is a bit inconsistent, too bitty but I can probably split Alder to do the job.”

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Posted 4 years ago

“Delighted with the large crate of Ash containing a good mix of small and large logs, the large being particularly good in this cold weather. The pallet company didn't call before delivery so wood arrived while we were exercising but the driver left it exactly where we asked for when we returned. A call the day before would be good.”

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Posted 4 years ago

“Simply the best logs we’ve ever bought. All logs were less than 2% moisture with the vast majority being zero (thought my moisture gauge was broken!) I know that will not be the case each time but the quality of the Ash and the variations on sizes means I’ll be ordering again.”

The Luxury Wood Company 5 star review on 11th February 2021

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Posted 4 years ago

“Excellent service, delivered on time and product's are amazing.”

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Posted 4 years ago

“I have used LWC for buying oak sleepers and ash firewood, both experiences have been good. Their sleepers were great quality and reasonably priced, very happy with them. The kiln dried firewood (large crate) has been fine, handfuls of logs were over 20% moisture content (measured in the middle after splitting) and a few were a bit 'narly' (grade B types in my opinion) but the majority were just under 20% moisture content and of a high quality. Will use again.”

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Posted 4 years ago

“Prompt delivery, burn lovely. Very pleased.”

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Posted 4 years ago

“Delivered on time burns well will buy again 👍”

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Posted 4 years ago

“I ordered a large crate of elm logs. Delivery was on time and driver very helpful, putting log into my garage. Two or three days later I started unpacking them and stack them in my store, They were stacked in three columns about five feet high, I removed one complete column and immediately noticed the centre section of the second column was all small diameter branches maximum size about 3”. Also some of the branches were a different colour,looked Like a red wood, complained, and the matter was resolved.”

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Posted 4 years ago

Dear Dave, We are glad that you were happy with the resolution.

Posted 3 years ago

“I was told that the 60 nets was the same as a large crate, im not so sure as I am going through the nets very quickly. The Ash appears to burn very quickly, I would have preferred Oak but you were out of stock. Still you are good value for money”

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Posted 4 years ago

“Good quality logs (ash & oak). Delivered well - good communication, well packed. Very good and likely to use again.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Reliable prompt delivery despite difficult winter weather conditions up country - what more can you say or want. Large pallet destined for recycling as cold frame for the garden with any scraps to be used for kindling.”

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Posted 4 years ago

The Luxury Wood Company is rated 4.5 based on 4,846 reviews