The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,846 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant. Arrived on time. good quality. Only a few over 9" long.”

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Posted 2 years ago

“We have had six deliveries from you previously which have been delivered to the rear of our property by a very helpful driver using an electrically powered pallet truck. However this delivery was made by a driver without an electrically assisted truck, which was too heavy for her, and my wife and I felt obliged to assist. This is something I don't wish to do in the future.”

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Posted 2 years ago

“Still awaiting delivery”

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Posted 2 years ago

“Quick delivery. Thank you.”

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Posted 2 years ago

“Being shopping with these lot for a few years now,, always excellent to deal with and the courier also excellent as well,prices have gone sky high along with everything else but it’s not there fault, recommend this company”

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Posted 2 years ago

“Green oak posts and timber as described and delivered to our drive well bundled and in great condition.”

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Posted 2 years ago

“Easy to place an order, helpful service and ease of collection with order ready and waiting. A1 service.”

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Posted 2 years ago

“They are a trustworthy professional company. I ordered some materials from them which turned out to be wrong size. However the company collected the materials and tried to supply me the correct size and standard materials which weren’t available then they happily refunded me in full. I found the staff to be friendly and helpful.”

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Posted 2 years ago

“Great communication and delivery will definitely use again”

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Posted 2 years ago

“Wood was ordered, receipt was issued and I received a call from the delivery driver to say when he was delivering. All very easy and no problems at all.”

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Posted 2 years ago

“Happy with the pellets, but it's a shame they don't bother to provide any updates on the delivery. I received an email confirmation of the order and then heard nothing more until a pallet company called saying they were delivering the next day. It would be better if they could send an update with the tracking details when the pallet is picked up.”

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Posted 2 years ago

“I've been using The Luxury Wood Company for a few years now and they have always very good and their products are excellent and usually delivered before the expected date but the delivery company always phone the day before to make sure you are available. 👍🙂”

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Posted 2 years ago

“Product looks fine, exactly as required. Delivery was arranged promptly and communication throughout was very good. No issues with the product or the company at all.”

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Posted 2 years ago

“The web site is easy to use and delivery was quick and on time,”

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Posted 2 years ago

“Great service, delivered within days. Delivery driver very helpful. The wood is of great quality. Moisture content of 11. Will definitely use again.”

The Luxury Wood Company 5 star review on 19th August 2022

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Posted 2 years ago

“Allways good logs, lovely size, delivered on time, driver kept me updated, very helpful,”

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Posted 2 years ago

“My wife is very ill in hospital. I had to reschedule my delivery which you did & then i had to postpone it indefinitely which I know you can't do. But you did it. Thanks for going the extra mile much appreciated.”

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Posted 2 years ago

“This was our first order and we were pleasantly surprised by the quality of the logs. Delivery as scheduled although a little late in the day. The pallet made great kindling.”

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Posted 2 years ago

“1st time customer Very happy”

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Posted 2 years ago

“Good quality wood .Price competitive but gone up dramatically from last time.The new delivery company is very poor though- didn’t place the 2.4 meter crate in the right position and didn’t have a good quality hydronic trolley to do the delivery .Hopefully they will get a better delivery partner soon”

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Posted 2 years ago

The Luxury Wood Company is rated 4.5 based on 4,846 reviews