The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,845 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,845 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“four stars because not used the product yet.Customer services polite,price right and delivered within time frame.Will use again and if product satisfactory five stars”

Helpful Report

Posted 1 year ago

“you have changed your delivery firm unfortunately they did not have an electric pallet truck to put logs straight into our garage.my husband who is 82 helped push the trolley up the path .so in the future if the electric is not available we will be unable to get logs from you anymore.”

Helpful Report

Posted 1 year ago

“Delivery driver asked if I had a forklift otherwise he couldn't unload it!”

Helpful Report

Posted 1 year ago

Dear John, So sorry for the delivery experience. All depots are required to provide the appropriate tail lift vehicles and a pallet trolley when offloading. We will speak with them about your delivery and remind them of their contract with us. Best regards, LWC

Posted 1 year ago

“Very good service on the phone and with the delivery, will use again.”

Helpful Report

Posted 1 year ago

“On the whole I’ve found Luxury Wood a good company. We’ve had three deliveries of wood and assorted items from you. One recent pallet of logs was slightly less high quality than the others but generally all good products. The only real improver would be the delivery company that is used. They were not as good as they could be. A very friendly driver, however, twice they didn’t deliver when they said they would. When they arrived they don’t have the ability to move the heavy logs across gravel to where they need to be stored. Given that the vast number of houses ordering logs are likely to have gravel driveways this seems a bit of a fundamental floor and certainly frustrating for customers. All that said we think Luxury Wood Company to offer a good product and service.”

Helpful Report

Posted 1 year ago

“Good price for wood pellets but haulage company had damaged one of the pallets somewhere in transit and we had split bags on it.”

Helpful Report

Posted 1 year ago

“OK, so the logs are really great. Very low moisture content and have had them before so know they burn really well. But I wish they had made it clearer (or clear at all) that the size of the crates (and therefore the number of logs) was smaller than previously. I'd have preferred quantity to have stayed the same even though the price would have been higher rather than try to hide the fact with shrinkflation. I should have paid more attention. Probably will now have to order another crate.”

Helpful Report

Posted 1 year ago

Dear Mark, The Giant crates are no longer available due to Health and safety reasons. The product dimensions of the new full crates and their volume is very clearly stated on the website and the order confirmations we sent to all customers. Regards, LWC

Posted 1 year ago

“I’ve returned to Luxury Wood Company for my logs after trying other cheaper alternatives. They’re actually very competitively priced and the quality of logs is far greater than local suppliers . Would definitely recommend to friends and family”

Helpful Report

Posted 1 year ago

“The wood is OK but the delivery driver was the rudest, most deliberately unhelpful individual I have had to deal with for years. I think he was the same man as we had three years ago. Luxury Wood is competitively priced, but next time I order I will be asking if you are using Pallet Force again. If you don't have any other delivery option I shall be taking my custom elsewhere.”

Helpful Report

Posted 1 year ago

Dear David, We have spoken with PalletForce management regarding your delivery experience and brought up the issues you had. We hope they will upgrade the service they offer and you will find an improvement very soon. Best regards, LWC

Posted 1 year ago

“Always had good service over the years.”

Helpful Report

Posted 1 year ago

“Ordered the largest crate of kiln dried ash and delivered quickly and efficiently with a telephone call to confirm delivery date. Delivered on pallets to kerbside with no problems. Wood tightly packed in crate to maximise quantity and consistent sizes up to the ordered size so will fit in my wood burner. Stocked up now for winter.”

Helpful Report

Posted 1 year ago

“Very good quality logs, delivered quickly and well crated.”

Helpful Report

Posted 1 year ago

“Always had good service from Company. Had problem with delivery as driver reluctant to drive into our close. Eventually he did drive in. Never had this problem in all the years I’ve used your Company.”

Helpful Report

Posted 1 year ago

“As usual great logs, on time can't complain (wish they were a bit cheaper!) but brilliant logs, thank you cheers”

Helpful Report

Posted 1 year ago

“Great company, ordered many times from them, the products are always as described and arrive in good time. Would highly recommend.”

Helpful Report

Posted 1 year ago

“Ordered many times from Luxury Wood, never had a problem, always prompt delivery and product first class”

Helpful Report

Posted 1 year ago

“Can’t complain service very good ( but wish you done a loyalty type offer seen as we have logs from you all the time but never get a discount for loyalty)”

Helpful Report

Posted 1 year ago

“Excellent service with prompt delivery, I got exactly what I asked for.”

Helpful Report

Posted 1 year ago

“Very neatly packed and delivered by a helpful young man.”

Helpful Report

Posted 1 year ago

“Great price and quality I would certainly use them again I was allowed to collect (4 lengths of Oak Boards) which saved me some money too 10/10”

Helpful Report

Posted 1 year ago

The Luxury Wood Company is rated 4.5 based on 4,845 reviews