The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,847 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,847 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“90% of the time to kiln dried wood is outstanding! The very best available. On one occasion however, the wood I received was black with mould. the extent of this was not obvious until The damaged pallet was opened. I was disappointed to only receive a token partial refund. especially as I have purchased many, many crates from them in the past. The wood was not suitable to bring inside the house therefore was effectively worthless!”

Helpful Report

Posted 5 years ago

Hello David, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 5 years ago

“Excellent service and delivery”

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Posted 5 years ago

Thank you, the positive feedback is very welcome!

Posted 5 years ago

“Good wood each time”

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Posted 5 years ago

Thank you, the positive feedback is very welcome!

Posted 5 years ago

“Excellent service, great product - what more can you ask!”

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Posted 5 years ago

Thank you, the positive feedback is very welcome!

Posted 5 years ago

“Great product delivered very quickly by Avery helpful driver who put the pallet exactly where I wanted it.”

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Posted 5 years ago

Thank you John, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“Great quality kiln dried wood and customer service”

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Posted 5 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“Great product (oak), great value and great service. Delivery as promised as always with no issues. Wood really well packed. Compared against another supplier, and even though their pallet was larger, there was more wood in the pallet from Luxury Wood. Will definitely be using again”

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Posted 5 years ago

Thank you Mark, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 5 years ago

“Good heat logs - they seem to strike a good balance between really dense heat logs (which take a while to catch) and the really cheap briquettes that are 'fluffy'. My house is up a narrow lane and the delivery company were OK with putting the pallet in a van and unloading it by hand at my house.”

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Posted 5 years ago

Thank you Simon, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“Good service wood quality excellent would highly recommend”

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Posted 5 years ago

Thank you John, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“Good service, price and excellent quality oak firewood. I would definitely order again. Thank you .”

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Posted 5 years ago

Thank you Christopher, the positive feedback is very welcome!

Posted 5 years ago

“Speedy delivery and superb oak logs. Had to split a few, but OK. First time ordered on recommendation of son-in-law and well pleased. Used the crate as framework for a new log store - nice to be able to upcycle.”

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Posted 5 years ago

Thank you Antony, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“Excellent service and delivery company very helpful to thanks once again Den Pearson”

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Posted 5 years ago

Thank you Dennis, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“Efficient ordering - and very polite and helpful delivery.”

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Posted 5 years ago

Thank you Alex, the positive feedback is very welcome!

Posted 5 years ago

“Good quality wood and delivered on time by efficient and friendly driver who was happy to manoeuvre the pallet into our garage in exactly the place we wanted it. Only slight problem was that the protective plastic on the top of the pallet had split and so rain had drenched the top two layers of logs. They will dry out over the summer so should be fine.”

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Posted 5 years ago

Thank you Ruth, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“I asked for quick deliver as I have two babies at home it took 6 days, I specified a 7.5 ton delivery truck they sent an 18 ton truck, not possible to reverse down the drive meaning it then took me 2.5 hours to move it with a wheel barrow, then found 6 bags torn and pellets soaked in the rain. Too fuming to email and complain but this is the very last time I will use this company, Mark in Derbyshire”

Helpful Report

Posted 5 years ago

Hello Mark, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 5 years ago

“Good wood. Nice and dry. Burns nicely. We’re on our third delivery.”

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Posted 5 years ago

Thank you Mark, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“The cost of a full pallet of oak I thought was a expensive this year . As for the delivery company the service was excellent . With thanks. J.R . Black.”

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Posted 5 years ago

Thank you John, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“Hot stuff”

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Posted 5 years ago

Thank you John, the positive feedback is very welcome!

Posted 5 years ago

“Very good company to do business with, good quality product and very securely packed ,prompt delivery.”

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Posted 5 years ago

Thank you Barrie, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“Last year we ordered Birch wood which burns well and looks great. Delivery was pretty quick despite the bad weather we had at this time last year. This year we ordered net bags of wood for ease of transport to our shed and we paid the extra for oak. Oak takes much longer to burn that birch so less need to bulk up fire with as much coal later on. Delivery time was good and pallet came well wrapped to ensure the wood stayed dry no matter what the weather was like.”

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Posted 5 years ago

Thank you Richard, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 5 years ago

The Luxury Wood Company is rated 4.5 based on 4,847 reviews