The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,846 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“I am a regular customer for good reason. Wood is a good quality and delivered promptly at a reasonable price.”

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Posted 4 years ago

“Great product. Slower that usual delivery as expected through the pandemic. Friendly staff.”

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Posted 4 years ago

Dear customer, We try to operate as quickly as possible in those challenging times but a lot of factors pushed us to change the delivery period up to 10 working days.

Posted 4 years ago

“Not the cheapest but the wood burns very nicely, little soot and loads of heat. Delivery went really easy. We were out for a cycle and the delivery guy phoned us for instructions.”

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Posted 4 years ago

“Excellent quality clean Ash firewood. Securely packed in crate and delivered before estimated delivery date.”

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Posted 4 years ago

“Good quality wood. Ordered with no problems.”

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Posted 4 years ago

“I have placed several orders and each one has been excellent, quality dry logs well packed and delivered on time. Much better value than local log suppliers.”

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Posted 4 years ago

“Prompt and efficient order/delivery of wood pellets. A number of bags had been damaged in transit but they quickly refunded me for the cost.”

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Posted 4 years ago

“Delivery a bit slow, but totally understandable during this situation, but arrived within the 10 days estimated. Jumbo crate well wrapped and could have been left out in the rain no problems before being unloaded. Wood excellent quality, clean and of various sizes, which I don’t mind at all, and as you would expect, very dry. I will certainly be using LWC again, a thumbs up from me.”

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Posted 4 years ago

“They always provide well packed, good quality, kiln dried wood. They’re competitively priced, not generally the cheapest price available but never too far off and it’s worth paying a little bit more for the excellent service. I always order from them when buying in firewood for my elderly mother because the transport company that they use in the Manchester area calls me to discuss and agree the delivery date and their drivers are absolute gentlemen - they put the pallet behind her gates and nothing’s ever too much trouble for them. I rarely give reviews but this company deserves to have it’s trumpet blown and this is my fanfare.”

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Posted 4 years ago

“Very difficult to contact via telephone. Very limited choice of wood. Slow delivery and not on time. In the 5 years I have been buying from them their service has gradually gone from good to very poor.”

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Posted 4 years ago

Dear Stephen, We are sorry you are not happy with the service provided. We try to operate the best way we can but this is not always easy during those difficult times in the middle of a global pandemic and with the new Brexit regulations. We hope to be able to return to our normal standards as quickly as possible.

Posted 4 years ago

“High quality kiln dried logs. Individual logs are large in cross section, so much better than the thin logs from some other suppliers.”

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Posted 4 years ago

“Excellent product at reasonable price. Delivery driver went the extra mile by putting pallet very near storage, as access was awkward. Driver did not call ahead as requested. Delivery much longer than 3-5 days mentioned on web site.”

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Posted 4 years ago

“As usual fantastic service. First time trying Hornbeam and very impressed. A lot cleaner than Oak and burns really well. Will definitely be buying more”

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Posted 4 years ago

“The pieces of wood are a good size. They were well packed and the delivery went smoothly. I have started using the wood and it burns well.”

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Posted 4 years ago

“Wood arrived nicely dry and clean. Also was neatly packed, but I wish it was wrapped more eco friendly. This time I chose Ash which burns brightly but not, I feel, as hot as Beech. I would also have liked more notification of delivery date/time rather than on the day.”

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Posted 4 years ago

“Kiln dried Birch Wonderful deli service the pallet delivered directly to the door. The pallet of timber is packed so tightly ( unlike builders bags) Ensuring no wasted space . The timber is also cut to perfect length for my WoodBurner . The birch has been kiln dried ( moisture levels below 20 %) and burns beautifully well with a wonderful aroma .”

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Posted 4 years ago

“Good quality wood nice size and delivery company excellent driver very helpful”

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Posted 4 years ago

“All good apart from courier company only gave me 20muns notice when they should have booked in as per Lux Wood’s procedures. Good product and well wrapped.”

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Posted 4 years ago

“usually very prompt delivery - this time a bit slower, but notified of delay. Still within 7 working days”

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Posted 4 years ago

“First time purchase from the luxury wood company for us (giant crate of kiln dried ash) after years of bulk bag purchases of seasoned wood from various other suppliers which we then continued to season at home for 12 months. Very impressed with the quality of the kiln dried ash in comparison as averaging approx 2X burn time. We will definitely buy again when we need some more but probably won’t need to buy as regularly as we did before 🔥🪵🔥 Delivery company were great too - crate was carefully positioned precisely where we wanted it to be, Ideal.”

The Luxury Wood Company 5 star review on 30th January 2021

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Posted 4 years ago

The Luxury Wood Company is rated 4.5 based on 4,846 reviews