The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,847 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,847 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived when agreed, the delivery driver was very helpful. The wood is good quality, as described and plenty of it”

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Posted 5 years ago

Thank you Kieran, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“Good value, wood seems good quality I will use them again”

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Posted 5 years ago

Thank you Robert, the positive feedback is very welcome!

Posted 5 years ago

“Very happy with the price and service , the pallet my wood came on was slightly unbalanced but the delivery driver was great and managed to get the logs to my garden gate.”

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Posted 5 years ago

Thank you Wayne, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 5 years ago

“Once again fantastic service from The Luxury Wood Company and their delivery agents. Delivery was made on a day arranged with the delivery company.”

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Posted 5 years ago

Thank you Dave, the positive feedback is very welcome!

Posted 5 years ago

“Ordering went well but intervention of an English bank holiday not taken in Scotland meant delivery took just a little longer than advertised. Off loading went well and timber stacked well. The stove seems to like the oak supplied and we like the heat.”

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Posted 5 years ago

Thank you, Andrew. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 5 years ago

“Best quality wood at best price - wood is typically 8% moisture. Been using for several years now - customer service is good and delivery company excellent.”

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Posted 5 years ago

Thank you Margaret, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“it's simple.. great burning wood, properly dried, properly wrapped and stacked on the pallet..easy, simple and its works thankyou.”

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Posted 5 years ago

Thank you Scott, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“Good price. Delivered on time by the nicest delivery drivers you could wish for. Gentlemen.”

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Posted 5 years ago

Thank you Marilyn, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“Always use the Luxury Wood Company now. The wood is fantastic quality and packed so well. I’ve been elsewhere before but suffered with poor quality, wet logs and even rotten. None of this with this company. Keep up the good work!”

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Posted 5 years ago

Thank you Dave, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 5 years ago

“Great service, great wood, not like the matchwood I've had from other suppliers in the past and a very pleasant and competent driver. Can't recommend highly enough.”

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Posted 5 years ago

Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“Very good service delivered right to the door. I will be ordering from them again.”

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Posted 5 years ago

Thank you Richard, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“Great dealing with The Luxury Wood company. Look forward to ordering again with you soon! Matthew R Humphrey”

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Posted 5 years ago

Thank you Matthew, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 5 years ago

“Had my delivery last week every thing fine. When I stacked the logs in my garage they were fine but I did find that some were longer than others by 2". They just about go in the fire but almost touch the glass. Regards R Dack”

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Posted 5 years ago

Thank you, Roger. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 5 years ago

“Excellent value for money burns well”

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Posted 5 years ago

Thank you, the positive feedback is very welcome!

Posted 5 years ago

“First class service. Superb quality product delivered professionally. Best around by a distance! Well done all involved”

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Posted 5 years ago

Thank you Stuart, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“Everything is good does what it promises but on delivery it would be good to be able to drop at required position ( due to gravel drive) instead of on kerb side in my humble opinion.”

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Posted 5 years ago

Thank you, Philip. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 5 years ago

“I've always been pleased with the quality of the logs however I think the communication with customers could be improved as I've always had to ring them to find out when the delivery was going to take place. A pre emptive call from the sales team to say when it would be delivered would be good and I'd likely give them 5 stars then. Also the full crates can be very ungainly and the delivery drivers do have difficulties offloading them on their tail lifts. The half crates are much better and more stable in this respect.”

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Posted 5 years ago

Thank you, Robert. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 5 years ago

“Thought I would try a different supplier from my usual WHITE HORSE ENERGY but very disappointed. Logs really small and many more not much bigger than kindling. The free gift was welcomed but kindling again extremely small. No issue with free lighters though.”

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Posted 5 years ago

Hello Heather, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 5 years ago

“Prompt service and good standard of wood. Would have been useful to have recieved an e-mail to let me know delivery day; it was lucky we were in.”

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Posted 5 years ago

Thank you. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 5 years ago

“Product is great. Well packed. Good value in my opinion. Would get 5 stars except for the delivery. Local firm did not have good equipment which made physical into our garden/drive problematic.”

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Posted 5 years ago

Thank you Michael, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

The Luxury Wood Company is rated 4.5 based on 4,847 reviews