The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,846 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“I've used Luxury Wood for logs a number of times and the logs are good quality, very dry and well packed. Delivery company is easy to talk to too. I'll be buying from them in the future, got no reason to look elsewhere.”

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Posted 3 years ago

“Excellent quality and delivery people were very helpful.”

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Posted 3 years ago

“It's simple. A quality product. Great packaging and delivery at a great price. I've bought from them many times and will continue to!”

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Posted 3 years ago

“Fantastic service. Excellent wood, lights first time and lasts a long time. I've used this company several times now and will always get my firewood from them in the future. Looking forward to trying some of their other products.”

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Posted 3 years ago

“Unbelievable value, purchased a pack of B grade boards plus A grade posts for a large retaining wall project and whilst the planks arnt particularly regular on thickness none are split and I was going for a rustic look anyway so perfect fir my needs plus driver managed to put it right next to the job so no double handling either!”

The Luxury Wood Company 5 star review on 28th November 2021

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Posted 3 years ago

“not happy have used this company for a few years and never had an issue but lack of communication and delivery issues have finished the relationship with them they are not the cheapest company out there and i would expect a much higher service i have marked them as poor due to the fact i have had three attempted delivers and still have no logs”

Helpful Report

Posted 3 years ago

Dear Russell, we apologise for the problems you had with our subcontractor and hope that the issues within the industry will subside and they will return to their usual standards. LWC Team

Posted 3 years ago

“Outstanding logs and delivery arrangements. This was the seventh time we have used this company.”

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Posted 3 years ago

“Excellent price and the oak quality is good. Delivery needs improvement - better to provide a delivery date quicker on placing order with a time slot at least two days before rather than on the morning.”

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Posted 3 years ago

“Logs were very dry and the crate was well made and of a fair size, the oak logs burn well but I would have preferred a chunkier-sized log which was as shown on the website photo as I have a 14 Kw boiler stove which can chew through the smaller sized logs. Suppose they can't pick and choose what they get in stock but that's why I docked them a star.”

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Posted 3 years ago

“This is a good fuel supplier who I have used previously to purchase kiln dried logs from and found the quality very good. Delivery is usually reliable and prompt but I believe the carrier has been out sourced and received numerous very confusing messages about delivery and tracking on said it would deliver at 11.59 pm which would never have been realistic. I phones the carrier to arrange a new date as they had cancelled original delivery day and advised when not to deliver as I would be out so they delivered on the day I advised them not to. It was dry at the delivery address but the pallet covering was torn and the boxes of natural firelight’s were wet damaged and spilled onto the log nets. I rang the Luxury Wood Company and spoke to a lovely young lady who was most apologetic and said that she would arrange to have a new delivery of fire lighters sent by courier. She did and they arrived within a few days with some extra boxes. They just need to sort out their delivery company as they are not doing a great fuel supplier like The Luxury Wood Company any favours. This is the first time I have had a reason to complain so hopefully it will be taken on board.”

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Posted 3 years ago

“Good wood good burner good price will buy again”

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Posted 3 years ago

“The wood good but the delivery company is really bad for three days running they said it was going to be delivered but wasn’t and on the tracking each day it said it was out for delivery but didn’t turn up.We eventually got it when we didn’t know it was coming.”

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Posted 3 years ago

“As always the service was very good. The order over the phone was dealt with in a friendly and efficient manner and delivery was very prompt.”

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Posted 3 years ago

“The wood burns really well, the smell is wonderful, and the delivery was hassle-free and on the expected date. Many thanks for a cosy winter ahead!”

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Posted 3 years ago

“Good quality Eco-briquettes. Exactly what I wanted. My only criticism would be I didn't get a delivery option and the only correspondence I got was a text on the morning that it was to be delivered.”

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Posted 3 years ago

“Delivery as expected, great product.”

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Posted 3 years ago

“Poor communication from company. Pallet of wood ordered and paid for. Delivery aborted by courier because pallet was badly wrapped and not secure. No replacement available. Not informed of issues and had to send email since calls not answered. They take your money and I am yet to receive my pallet!! 6 -7 weeks for delivery a joke!! Will not be using again. Luxury !!!! Jokers !! Can’t recommend.”

Helpful Report

Posted 3 years ago

Dear Vincent, Sadly the product you have ordered is not in stock anymore - that is why we couldn't send a replacement. We have requested the return of the goods 12 days ago and unfortunately still waiting for the pallet to arrive at our warehouse and to be repaletised. LWC Team

Posted 3 years ago

“Whilst the wood was well stacked in the pallet I received from the luxury wood company and diverted in good time, I was a little disappointed that the actual square metre size of the pallet received was approximately 1.3 metres square which did not relate to the 2.2 metres quoted. On looking back on the website, the 2.2 square metres quoted, relates to tipping the well stacked pallet into sacks thus bolstering the load. The other minus was that I ordered kiln dried oak, yet there was quite a bit of silver birch in my load. There is nothing but good to be said about the service that the luxury wood company provided, I was just a little disappointed with my logs. Mind you they do burn well”

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Posted 3 years ago

“I am a standing customer who has always been happy with the helpful girl on the telephone, the delivery has always been prompt . the wood great standard, Unfortunately, the last delivery for some reason had massive logs in it that would need to be axed before use. I am by no means young anymore just fortunate my son-in-law lives close by to do this for me. Not really what I have experienced in the past. Susan”

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Posted 3 years ago

“I was very disappointed with the quality of the oak posts 75x75x2400, which I bought from a Luxury wood company. most of them with uneven edges and some of them were bent. I will think twice before buying anything from this company”

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Posted 3 years ago

Dear Vattakkatt, The oak sleepers and posts we offer are landscaping grade and as per our website, some imperfections such as wane, knots, cracks, warping are possible. LWC Team

Posted 3 years ago

The Luxury Wood Company is rated 4.5 based on 4,846 reviews