The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,847 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,847 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“Really helpful and friendly service, delivery was swift and as promised. Will use again.”

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Posted 6 years ago

Thank you Charles, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“The logs you provided are first class, well seasoned and burn very well. The delivery however was became a concern. The delivery wagon was too big to negotiate the journey down our driveway so the logs had to be dropped off a distance from where required - by the adjacent roadside, and physically pushed over into our garden, framework and polythene destroyed and the logs barrowed to location - not satisfactory.”

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Posted 6 years ago

Thank you, Keith. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“Great logs, easy burning. Would have given 5 * but had to chase up delivery.”

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Posted 6 years ago

Thank you, Roy. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“Unusually the delivery company used by Luxury Wood didn't mess me about too much this time, although they still didn't deliver on the promised day (allegedly the lorry broke down) but did deliver nice and early the next day (about 10.30 am). I do find it difficult to judge value for money for your crates as none of the 4 or 5 suppliers I checked out give comparable dimensions or weights for the crates. 2 cubic metres seems very elastic in the log supply world. In my opinion gross weight of the crate would be the best guide. (I note mine was 600 kg on the delivery note). The ash logs I ordered are of good quality although some of this delivery are huge lumps which probably should have split once more.”

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Posted 6 years ago

Thank you, Tim. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“Very happy with my full crate of oak which is nice and dry and burns easily. The full crate is also good value. I've dropped a star in the rating as the wood turned up unexpectedly (when I was out) with no comms from the courier. However, this was quickly resolved by the Luxury Wood Company who rearranged delivery. All in all, very happy!”

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Posted 6 years ago

Thank you, Michael. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“The person who I spoke to when I placed my order was extremely efficient, informative and polite. The delivery happened on the day and time I was promised. This is the 2nd year that I have ordered fire wood and kindling and based on past experience, it won't be the last. Excellent service and excellent products”

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Posted 6 years ago

Thank you Chris, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Delivery and product fine. Driver made rude remarks about my garage which was uncalled for.”

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Posted 6 years ago

Thank you, Digby. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“This is my second order. I am very impressed with the quality of the kiln dried oak. It lights so easily, and in a controlled way, the heat is sufficient. I must say that better feedback as to when my order is due to arrive would be an improvement. On the second order I had to ring up to organise a delivery day. Otherwise, very happy.”

Helpful Report

Posted 6 years ago

Thank you, William. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“Competitive pricing. Reliable delivery. Significant difference between logs in nets & bulk logs. Bulk logs much messier - trail of bits round the house!”

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Posted 6 years ago

Thank you Francis, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“They are very helpful. I will buy from them again and again.”

Helpful Report

Posted 6 years ago

Thank you, the positive feedback is very welcome!

Posted 6 years ago

“Competitive prices, good product availability and always reliable delivery”

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Posted 6 years ago

Thank you Seoras, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Nice dry logs, very well packed”

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Posted 6 years ago

Thank you Robert, the positive feedback is very welcome!

Posted 6 years ago

“Kiln dried logs always arrive well packed and of a good quality. I've used birch, beech, oak and ash and all of good quality. The delivery is prompt and the delivery team first rate in placing crates exactly where I want them. My Great Dane with its best friend the guinea pig in front of fire.”

The Luxury Wood Company 5 star review on 24th January 2019

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Posted 6 years ago

Thank you, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Excellent quality wood. Pleasant delivery driver.”

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Posted 6 years ago

Thank you Rosina, the positive feedback is very welcome!

Posted 6 years ago

“We had the Ash. It burns well and was delivered quite quickly with good communication about delivery. Had to order by phone as couldn’t get web site to accept online payment but were very helpful.”

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Posted 6 years ago

Thank you Steve, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Very good product. Well packed to keep dry. Will use again.”

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Posted 6 years ago

Thank you Steven, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Easy to order, good quality logs and delivery well organised and communicated”

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Posted 6 years ago

Thank you Andrew, the positive feedback is very welcome!

Posted 6 years ago

“We have bought kiln dried Ash logs from the luxury wood company for the past 4 years, the quality of the wood is excellent, however, the logs are too big so my husband has to chop them all up which is not ideal. the service is brilliant and the delivery drivers are extremely helpful.”

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Posted 6 years ago

Thank you Stephanie, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Wide selection of properly dried wood (and on offer this time); easy to use website and ordering process; efficient delivery arrangements.”

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Posted 6 years ago

Thank you Robert, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Very disappointed with this pallet load, lots of small pieces of wood which cannot be described as a log. Having had two previous deliveries which were excellent this load not worth the money. Will have to think twice before placing another order. The luxury wood company is not how I would describe my latest experience”

Helpful Report

Posted 6 years ago

Hello Anthony, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 6 years ago

The Luxury Wood Company is rated 4.5 based on 4,847 reviews