The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,846 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Luxury wood company good, but the delivery wasn't as when they delivered the 960kg we had to man handle them off the truck off the pallet both being over 70 it was very difficult as we handled them 3 time's once of the truck then in to the wheelbarrow and finally into the outbuilding. So that was 960kg multiplied by 3 nearly 3 tons we moved. The delivery Company send trucks that can't handle the pallets this is the third year on the run this as happened.”

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Posted 5 years ago

“Just the best quality logs.”

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Posted 5 years ago

“Have already recommended you to my friends who have wood burning stoves and open fires. Always a good service, I phone and a bright helpful lady is always there to take my order. Thank you.PS should say the logs burn bright and warm. Sue Young. Barnet Herts”

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Posted 5 years ago

“Delivery arrived 30 mins after I called and spoke to the Luxury wood company to find out when delivery would take place. During this call I was told it would be not for a couple of days. It arrived just as I was leaving for work and the driver had to drop it on drive and not in garage where needed. I then had to unload move and re stack whole pallet. I Have now started to burn wood and is is not to the standard of previous orders. Moisture content varies between 16 and 24 %. This is much higher than the 8 to 15 % range I have been used to. Would need re assurance of quality before I would place another order.”

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Posted 5 years ago

“The quantity of logs has reduced from a year or 2 back, but price has gone up ....as is expected. The crate the logs are in was leaning badly and risks falling over and could kill someone. The driver told me he had had crates collapse and he had only worked there 4 weeks!”

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Posted 5 years ago

“Excellent service and product. Will use again.”

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Posted 5 years ago

“Good service good product”

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Posted 5 years ago

“the order i purchased was delivered to my house within three days and the driver was very helpful to so no problem at all many thanks..”

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Posted 5 years ago

“Staff extremely helpful. Product quality excellent. Only disappointment is the massive delivery charge for post codes outwith what would appear to be their usual courier area although many other companies have no extra charge for the same post codes.”

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Posted 5 years ago

“The company was fine. The delivery arrangements very poor”

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Posted 5 years ago

Dear Francis, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 5 years ago

Hello Francis, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 5 years ago

“Extremely disappointed in the kiln dried Ash logs delivered when compared to previous supplies from other companies. The logs are difficult to keep alight and do not burn as readily or with the quality of flame that was promised. I will NOT be purchasing from this supplier again..”

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Posted 5 years ago

“My order was promptly confirmed, its' delivery was within the stated time slot on my chosen date, the delivery driver was very polite. the wood is excellent.”

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Posted 5 years ago

“I have used (and recommended to others)The Luxury Wood Company for some time now. However on this occasion I was disappointed with the quality of the wood supplied. Many of the logs were small and split and almost just slivers of wood and bark, more akin to kindling rather than substantial logs. I wonder if inadvertently I have been supplied with the cheaper grade two version of the product??? This was certainly an inferior offering and will make me seriously consider my options the next time I purchase my kiln dried logs. SG”

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Posted 5 years ago

Hello Sion, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 5 years ago

“All good with order and delivery. First class. Some of the wood however was so large that it wont fit in my burner! The length was great but in terms of size It could have done with being broken down into smaller sizes”

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Posted 5 years ago

“always on time and the product is always good quality”

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Posted 5 years ago

“Normally the service from LWC is excellent. However the latest delivery from them has been disappointing. I'm not complaining about the time of delivery or it's manner of arrival, ditto the packaging. The logs - Alder - I believe, are of poor quality and certainly oversized for our small Stovax stove. They need an excessive amount of kindling and continuous tending to maintain a good fire despite having newly swept chimney at the start of Autumn. All in all not really a good advertisement for LWC.”

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Posted 5 years ago

“Excellent service .”

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Posted 5 years ago

“Wood - excellent as always, nicely packed great wood..... However!!!! Delivery was an absolute nightmare. Was promised delivery on the first Friday, nothing, no show no phone call nothing. Called up and was promised by the next Friday AM delivery.... no show again. Then called three times Friday afternoon and could not get through, waited 15 minutes on each occasion to get an answerphone, left a message 3 times and no one answered. Final (fourth call) after no one called me back to get a message saying the "office is now closed until the Monday morning". Logs finally showed up around one month after delivery. Received a credit note for some compensation which was appreciated, but not received, 2 weeks and counting, not sure if it will show up or not? I'm sorry to leave this review, but I was asked what my opinion is and I can only report as per the facts. Shame - been using Luxury Wood for years, but it's gone down hill for some reason? Summary. Great product. But nightmare logistics and customer service in terms of answering the phone.”

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Posted 5 years ago

“I always buy my wood from the Luxury Wood Company. They are reliable and the wood is good quality. They are always very helpful if any issues or queries”

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Posted 5 years ago

“The customer service when ordering was excellent and very helpful. However the delivery company not so, only gave me 10 minute notice of my delivery arrival and then was not best impressed that he had to wait for the fork lift driver. A number of the bags of pellets was also split.”

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Posted 5 years ago

The Luxury Wood Company is rated 4.5 based on 4,846 reviews