The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,847 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,847 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased 2 large crates of Birch. Delighted with the quality and delivered in well packed crates. The crates were delivered as schedule by a very helpful driver. Well done Luxury Wood.”

Helpful Report

Posted 6 years ago

Thank you Colin, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Excellent service that being said the delivery driver turned up with no prior warning (invoice clearly stated ring day before) not LWC fault. Wood is good quality in the main but a lot off small infill pieces on both pallets.”

Helpful Report

Posted 6 years ago

Thank you, Steve. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“I’ve been buying crates of kiln dried wood for quite a few years from Luxury Wood Company and usually been delighted. However the last load had extremely uneven pieces in it, some hadn’t been chopped down at all and were half a trunk. This means the convenience of buying it ready chopped into nice size pieces was completely taken away. I will have to pay someone to chop the large pieces up so I can fit them in my wood burner. Such a shame I will have to find another supplier of quality wood.”

Helpful Report

Posted 6 years ago

Hello Melanie, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 6 years ago

Thank you, Melanie. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“Excellent service on the telephone & prompt delivery on the day requested. I will use your company in future after problems with other wood suppliers.”

Helpful Report

Posted 6 years ago

Thank you Michael, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“I have used your kiln dried wood before and know the quality and how well it burns. The logs are split and cut so well that it was the easiest of jobs to transfer them to my log shed... ready for winter. Excellent service; delivered promptly on the day and time that was agreed..”

Helpful Report

Posted 6 years ago

Thank you Christopher, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“*The wood is great the service is great and the local delivery company Arron Logistics are great especially as they use a motorised pallet trolley to deliver the logs to the top of my very long and very steep drive”

Helpful Report

Posted 6 years ago

Thank you Geoff, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“The logs were within the specified moisture content. .”

Helpful Report

Posted 6 years ago

Hello Timothy, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 6 years ago

“Delivered on time. Quality product. Reasonable price. Great service, thank you.”

Helpful Report

Posted 6 years ago

Thank you Sharron, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Ordered a pallet of 16 sleepers, largely chosen for price and convenience as delivery was included. Very happy overall delivery was within the 6 days quoted and the freight company was easy to deal with to arrange a suitable date. A couple of the sleepers had what I would consider to be excessive chunks missing from them but overall they were largely what I expected, big, chunky, weighty blocks of wood out of which I've crafted a lovely retaining wall. My only other small criticism would be that after my order confirmation I received no communication whatsoever about despatch or delivery from the company, the first I knew my delivery was ready was when the freight company called me. The online order tracking never progressed from order being prepared and then just mysteriously stopped showing any status at all. I would use this company again but it would be good if they sorted their order tracking out.”

Helpful Report

Posted 6 years ago

Thank you, Paul. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“Waited in all day yesterday for delivery which didn't arrive. Called delivery company on their contact number but got no answer. E mailed Luxury Wood Company and awaiting response. Very Poor Service”

Helpful Report

Posted 6 years ago

Hello Simon, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 6 years ago

“No problems, quick delivery”

Helpful Report

Posted 6 years ago

Thank you, the positive feedback is very welcome!

Posted 6 years ago

“The order process is fine. However delivery might be possible to improve. Again, the truck used was too big to turn round in my drive, it had to block the road to unload the crate, the crate seems unstable on the truck whilst the driver tried to manoeuvre it on to the tail lift and he thought so as well considering the amount of grumbling ! The crate was unloaded successfully but in the middle of my gateway. We had to empty the crate immediately to keep access to our house. All that is needed is a small truck with a tail lift. It has been done in the past.”

Helpful Report

Posted 6 years ago

Thank you, Nigel. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“Very good prices & pleased with the quality of the bark. Will buy again.”

Helpful Report

Posted 6 years ago

Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“I have used Luxury Wood many times. Always as promised and quality as promised.”

Helpful Report

Posted 6 years ago

Thank you Herman, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Good service and delivery Disappointed that there seem to be softwood bundled in with the ash”

Helpful Report

Posted 6 years ago

Thank you, Christopher. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“Delivery quick quality of wood good would recommend”

Helpful Report

Posted 6 years ago

Thank you Derrick, the positive feedback is very welcome!

Posted 6 years ago

“Delivery on day arranged. Driver very helpful. Excellent product and service.”

Helpful Report

Posted 6 years ago

Thank you Ronald, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Two orders for 1M3 play bark, I didn't order enough first time! The bark is excellent quality, reasonably priced and extremely well packaged. Even the independent delivery driver commented on the quality of packaging compared to deliveries he makes from other firms, the bag even has a protective sheet of plastic on top. Staff were exceptionally helpful in getting an additional order out to me very quickly, I have no hesitation recommending The Luxury Wood Company, simply excellent at every level, thank you.”

Helpful Report

Posted 6 years ago

Thank you, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“First class service all round. Rodin”

Helpful Report

Posted 6 years ago

Thank you Robin, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“We have not burnt the samples yet but were amused that the wood samples were not labelled. It was a guess which was oak and ash.”

Helpful Report

Posted 6 years ago

Thank you, Jacqueline. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

The Luxury Wood Company is rated 4.5 based on 4,847 reviews