The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,846 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“Quality good burning wood delivered speedily”

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Posted 2 years ago

“Our experience with the company was very good. The staff were pleasant and we are pleased with our wood”

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Posted 2 years ago

“The wood is great as expected. Unfortunately, the delivery was problematic, the driver was on his own and unable to manage the load onto the footpath, never mind up the driveway. He had to call upon a colleague to come and help him out which meant vehicles going past had to mount the opposite curb. This all took an additional fourty five unnecessary minutes. We had expected a hiab vehicle which would have been straightforward.”

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Posted 2 years ago

“Web site excellent. Delivered as required on time Product excellent.”

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Posted 2 years ago

“Great - always very high quality, completely dry wood. Delivery arrangements also excellent, including dealing with local floods!”

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Posted 2 years ago

“Luxury woods always do a fast delivery and they are helpful and the staff are well mannered”

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Posted 2 years ago

“Feb 2022 I paid £259 for a full crate of silver birch it was a nice height. Dec 2022 l paid £380 for a full crate of silver birch this was a lot smaller in height. I don't know if I can afford another crate later this year The logs are that dry most of the bark as come off. I have a large wheelie bin plus a builders bag full of it. It is not wasted it makes good kindling”

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Posted 2 years ago

“First time used luxury wood disappointed with the logs a lot of very small pieces of wood only good to get the wood burner started. Delivery time was longer than I expected but when I emailed them they did get back to me quickly.The delivery company very good Would I use luxury wood company again? Only if my regular supplier was nil stock”

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Posted 2 years ago

“Amazing product and delivery as always wouldn’t use any other company. Ordered and delivered week before Xmas”

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Posted 2 years ago

“From ordering to delivery a very satisfactory transaction with delivery as stated and product appears to be good standard. Thank you. Will keep you in mind for future if biomass isn't priced out of the market. There were about 4 bags out of the two pallets that were damaged, so whilst inconvenient not a major problem, hence the reference below to damage.”

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Posted 2 years ago

“Excellent service from telephone staff ordering to delivery driver and quality of the product.”

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Posted 2 years ago

“Logs ok no complaints”

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Posted 2 years ago

“Great wood. Great burn.”

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Posted 2 years ago

“Once again another pallet of wood delivered, and everything first class. Thank you Luxury Wood.”

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Posted 2 years ago

“Great service from The Luxury Wood Company. The kiln dried birch wood is an excellent product which burns well with a pleasant aroma in my wood burner. It was delivered straight into my garage very quickly. Thank you”

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Posted 2 years ago

“1st-time purchaser, the staff were very helpful and I got what I ordered.”

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Posted 2 years ago

“I have been purchasing wood from The Luxury Wood Company for years. Unfortunately, my last order arrived the nets were considerably smaller and some of the wood was the size of kindling”

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Posted 2 years ago

“Excellent service. Excellent quality logs. Fast efficient service.”

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Posted 2 years ago

“Quick delivery,well packaged,driver rang prior to arrival,good dry timber,can't fault.”

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Posted 2 years ago

“This is the second time of using this company will use again”

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Posted 2 years ago

The Luxury Wood Company is rated 4.5 based on 4,846 reviews