The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,846 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the standard pallet of wood, there is a few large pieces but the rest looks great, cut to a good size. Requested a specific date and it was delivered on that date. Confirmation was made so no issues.”

Helpful Report

Posted 4 years ago

“Ordered logs, kindling and a gas lighter, received email saying no kindling in stock about week after order! Options money back or deliver when in stock, approx 2 weeks, said OK, after 3 weeks nearly heard nothing about logs!!! Eventually got logs, no notifications! And still no kindling or heard anything!! But my money taken when I placed order!! How about letting me know what's happening! , normally you've been great”

Helpful Report

Posted 4 years ago

Dear Ian, We are sorry you did not get the delivery update regarding the kindling delay. You should expect the product the week commencing the 15th.

Posted 4 years ago

“Have used this company many time getting full crates of logs etc. This time I had a mixed load and I don't think it was up to the usual standard. The 1/2 crate of logs was not as full as it usually is and the heat logs although give out a lot of heat were a disaster in our CB2 Brunel. They are not safe to use on an open fire unless its outside! The smokeless coal is fab but I do find the 20kg bags difficult as I'm a bit decrepit! Despite all this I will use them again as the full crates of oak, ash and birch logs are excellent!”

Helpful Report

Posted 4 years ago

Dear Elaine, We thank you for the trust and hope to do better the next time you order.

Posted 3 years ago

“Excellent quality, pallet was very tightly packed and logs were very even sizes. My only complaint is the delivery is always a nightmare as our drive slopes very gently and is gravel so the driver can’t get the pallet off if he’s on the drive and can’t drag it onto the drive if he offloads on the road a Hyab crane delivery would be much simpler!”

Helpful Report

Posted 4 years ago

“We’ve had quite a few deliveries from you and have always been very happy with your service and product but the last one was absolutely shocking. Firstly the delivery driver couldn’t get the pallet off his wagon and then just decided to dump it just (and I mean just) on the pavement completely blocking my entire drive. When I rang to complain as my wife and my 3 children had to hand ball the logs down my drive at about 6.30 in the dark as I had been called away with work you didn’t seem to care at all and said next time put a note on the order to say you need a lifter on the delivery. Customer service was none existent in my opinion”

Helpful Report

Posted 4 years ago

Dear Chris, We are sorry for the unpleasant experience you had with our subcontractor. We have been in touch with them stressing the need to improve their delivery service.

Posted 3 years ago

“Good wood well packaged”

Helpful Report

Posted 4 years ago

“Good service.”

Helpful Report

Posted 4 years ago

“The wood is great but the delivery continues to be a problem. The palletised loads are never delivered on an appropriate vehicle. This time the tail lift limit was 600kg so the pallet got stuck on the tail lift. We had to decant a quarter of the wood to get it off. The driver also didn't have a powered pump truck so he couldn't move the wood properly once off the vehicle. I have now had about 20 pallets of wood over the last 2 years and it has never been delivered without incident.”

Helpful Report

Posted 4 years ago

“Excellent service. Although initially informed that my order may be delayed, I explained that I had run out of wood so they treated me as a priority instead. Due to confined space upon delivery, the driver even helped me handball the sacks to the rear of the building. Great service”

Helpful Report

Posted 4 years ago

“Ordered after trying other suppliers & then seeing a pallet from The Luxury Wood Company at my daughter's, who now orders from them regularly. She had been recommended to buy from them after another family member said what great wood they supplied. I'm really pleased with the quality of the wood itself, it burns consistently well and gives out a much greater amount of heat per standard log compared to previous supplier. Also couldn't fault customer service & delivery. The wood was extremely well packed on a sturdy, waterproofed pallet & delivery driver was really helpful in dropping the pallet where we needed it. I'll be joining other family members in making The Luxury Wood Company my regular supplier.”

Helpful Report

Posted 4 years ago

“Very happy with my purchase very nice wood burns well Pleasure to purchase from this company Thank you”

Helpful Report

Posted 4 years ago

“2nd order arriving tomorrow - service extremely efficient- however, logs delivered on pallet which doesn’t fit through standard gates and so needs to be met and stored immediately.”

Helpful Report

Posted 4 years ago

“Provide excellent kiln dried wood with lots of options. Always helpful if you contac them”

Helpful Report

Posted 4 years ago

“Great service, quick delivery. Will be sure to order again 👍”

Helpful Report

Posted 4 years ago

“Good product. Burns well. Well packaged and although delivery was slightly delayed they kept me informed”

Helpful Report

Posted 4 years ago

“Good quality kiln dried ash logs which DON’T spit and burn holes in the carpet. Excellent service.”

Helpful Report

Posted 4 years ago

“Top quality oak sleepers! I wish I’d found you before I bought the previous 20 which were not a patch on these!”

Helpful Report

Posted 4 years ago

“First time I have used this company. The ordering was easy. The delivery was exactly as promised. The wood (Ash) is probably the cleanest and driest I have purchased. The average moisture level is around 10. Will be back for more.”

Helpful Report

Posted 4 years ago

“The wood supplied was very good I would recommend them. But the delivery company we very poor. I sent instructions that we live on a raised footpath and that a trolley would be needed. the driver refused to set the pallet down in a safe space and drove off. I had to call them back and get them deliver it 200 metres from our garden”

Helpful Report

Posted 4 years ago

“your logs this time were different smaller,fall apart very easily,they seem to be old stock?”

Helpful Report

Posted 4 years ago

The Luxury Wood Company is rated 4.5 based on 4,846 reviews