The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,846 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order and I have been using the logs for a number of years and they always burn very well”

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Posted 2 years ago

“I was Advised of a pending price increase, given a sales price and I placed an order. Delivery was made within the stated estimate, driver placed the delivery where was requested. All done with the minimum fuss and inconvenience. Very happy, would recommend this company.”

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Posted 2 years ago

“Consistently great quality and service but now very pricey with virtually 50% price increase in the last year. No recognition for being a very loyal customer ( a discount and or a loyalty program would be good)”

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Posted 2 years ago

“A very good company. Ordering is easy. Prices are good. I will use this company again.”

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Posted 2 years ago

“Only problem I have is when I order the pallet of wood, I ask for it to be delivered on a few particular days but unfortunately the delivery company that Luxury Wood use (not their own) don't seem to get this information, but when we were notified that the delivery company was aiming to deliver it, we were able to cancel the delivery for another day, other than that everything is fine.”

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Posted 2 years ago

“With the full-sized crates, all the logs are nearly the same length which makes them easier to stack and they fit into our multi-fuel stove. The wood is always dry and is well wrapped. The pallets can be used for storage, raised beds etc”

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Posted 2 years ago

“Nothing wrong with your service in fact the opposite, but when it comes to delivery drivers well they are a law to themselves and he seemed to get a kick out of scraping his pallet truck over my drive with no apologies”

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Posted 2 years ago

“Quick service and a very helpful and friendly driver for a change.”

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Posted 2 years ago

“Great service!”

The Luxury Wood Company 5 star review on 6th June 2022

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Posted 2 years ago

“Always good quality wood in suitable lengths, after a number pf years of service I am very happy to recommend”

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Posted 2 years ago

“Quick delivery and a good price”

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Posted 2 years ago

“The 12 x 2.4 oak sleepers arrived as promised and the driver went above and beyond because we had the chance to discuss the best place to off-load them. With hindsight I should have had them crosscut because they weighed a ton and the two of us struggle to get them round to the rear of the house. But worth it because they look fantastic.”

The Luxury Wood Company 5 star review on 1st June 2022

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Posted 2 years ago

“Wouldn’t use any other provider. Really happy with quality and delivery.”

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Posted 2 years ago

“I have had wood from The Luxury Wood company for years .I have always found it to be the best wood you can buy. Thought Id try some one else last year The Wost thing i could have done .The wood was alful So never will i try some one else again.This wood is lovely and dry burns well,No smoke, A GREAT COMPANY .Great wood”

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Posted 2 years ago

“The wood is fine. The cost of shipping is astonishing. Delivery day was changed the day before it was due to arrive, even though I'd booked the time off work. This was clearly done to maximise revenue from shipping cost which was £125. Won't be using again.”

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Posted 2 years ago

Dear Anthony, HIAB deliveries are extremely expensive especially nowadays with the ever-rising fuel cost. Your delivery location is over 4 h drive away from our warehouse hence the corresponding delivery surcharge. All customers are welcome to collect directly from our DN22 location (terms apply). Best regards, LWC Team

Posted 2 years ago

“The kiln dried Ash wood I have bought over the years has always been first class; excellent heat output and clean burning. Delivery always as promised. Not cheap, but good kiln dried wood isn't. I'm hoping prices remain reasonable...”

The Luxury Wood Company 5 star review on 28th May 2022

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Posted 2 years ago

“Excellent service and communication. The product is as described and was delivered quickly. The driver called me about the delivery details so I could make sure I will be at home. Definitely recommend.”

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Posted 2 years ago

“Great oak posts and good prices also quick delivery”

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Posted 2 years ago

“My latest order from these guys was brilliant, the heat logs were very wrapped well (important if it rains as you get them undercover) and the hornbeam logs were nice and uniform. Lastly, the delivery driver from Pallex was top-notch, he worked so hard to get the very heavy pallets onto my drive.”

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Posted 2 years ago

“We would just like to express how pleased we are with the Oak Boards The Luxury Wood Company provided. The quality is superb. Also, your customer service from start to finish was outstanding. every person was so helpful, friendly and knowledgeable. Great experience.”

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Posted 2 years ago

The Luxury Wood Company is rated 4.5 based on 4,846 reviews