The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,846 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“Easy to order, convenient delivery, good product.”

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Posted 4 years ago

“Very good service, the logs are excellent and burn well. The stacked crate makes storage so much easier.”

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Posted 4 years ago

“All great, packaged well, would recommend.”

The Luxury Wood Company 5 star review on 26th January 2021

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Posted 4 years ago

“I have given just 2 stars, not because of the logs(they were excellent as usual) but the carrier that you use for delivery is so awful. My delivery was made on a snowy day in January. The driver unloaded my logs onto the ‘middle’ of the road. NOT kerbside. I told him I was unwilling to sign for them as they posed a danger to anyone driving along the road. Particularly on this day when visibility was bad. He said he didn’t need a signature due to COVID and it was the best he could do as the luxury wood company were cheapskates and not willing to pay for anymore than a pallet delivery service. If conditions meant he couldn’t make a kerbside delivery then he should just have taken them away and delivered another day. I suggested this but he said they were out the truck now. I then asked if he had any hazard tape or something bright that he could put around the pallet but he said no. Never in my life have I encountered such a rude and unpleasant individual. An example of all that is wrong with the world today. Please change your carrier or I may be forced to purchase my logs elsewhere. I would be happy to pay a bit more for my delivery to avoid having to deal with this ghastly creature again.”

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Posted 4 years ago

Dear customer, We are truly sorry for the bad experience you had with our subcontractor. We have been in touch with them and hope they will improve the service provided.

Posted 3 years ago

“Bit slow with delivery but Covid was probably an issue. No phone call from delivery company to advise me in advance, other than that very happy with order.”

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Posted 4 years ago

“Delivery prompt. Dry wood with little variation of types of timber.”

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Posted 4 years ago

“Great service great wood burns nice and the house is warm highly recommend”

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Posted 4 years ago

“The wood is good quality and burns well. The added bonus is the deliveries are always on time. Whilst price vary between numerous log suppliers I am happy to use the Luxury Wood Co”

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Posted 4 years ago

“Easy to navigate website and order. Good communication with partner couriers regarding delivery. First class to deal with.”

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Posted 4 years ago

“Excellent customer service throughout and delivery driver top class!”

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Posted 4 years ago

“Great wood, but no updates via email on delivery due date after the initial order was made. Started chasing after a week. Hard to get through to the company by phone and got cut off. They finally responded and resolved the issue and got the wood out to us the next day, but it was all far harder than it should have been. But as I say, really great wood!!”

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Posted 4 years ago

“excellent wood easy transaction delivery not so quick but worth the wait good value will be using again when my stock begins to run low. Thank you”

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Posted 4 years ago

“The last delivery of Ash - full crate - is beautiful. The one the time before was not so good.”

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Posted 4 years ago

“Delighted with price, delivery, packaging and now the burning capacity of kiln-dried ash dried logs. would recommend all round.”

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Posted 4 years ago

“Was very very disappointed with the crate of logs you sold me. When I ordered them you told me that you had no class B crates available but the crate I got delivered it was obvious that the logs were not class A. I have had to re split at least 1/3 of the crate as the logs would have been to large for my log burner there was also rotten and over sized, in length, logs. I have been a customer of yours for a few years but unless we can sort out the cost of that crate I will be looking to buy elsewhere. I await your reply Thanking you Peter Long”

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Posted 4 years ago

Dear Peter, We have been in touch with you and we hope that we were able to address your concerns the best possible way.

Posted 3 years ago

“prompt delivery of quality product. excellent phone manner and great at recognising repeat customers and storing info about delivery addresses etc. well done Chris and Sue Roach”

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Posted 4 years ago

“Very good wood but a bit pricey”

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Posted 4 years ago

“As always excellent quality of wood.”

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Posted 4 years ago

“Great logs. Delivered quickly and burn really well. Even oak logs very dry and catch quickly with good burning time and nice flame when combined with the Ash.”

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Posted 4 years ago

“Good product and price. Better communication needed regarding delivery.”

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Posted 4 years ago

The Luxury Wood Company is rated 4.5 based on 4,846 reviews