The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,846 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 10th September 2020

Anonymous // 01/01/2019

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“The quality of the wood appears to be very good although I have not used much as yet. There was a problem with the delivery as the first time a very large lorry was sent which could not access the driveway so the driver asked for a large van to be used for the redelivery. However, the next time a large lorry was sent again and the driver had to back all the way along the drive and round 2 corners into the turning area. He was ex-army and a very pleasant individual who made light of it but please do not send a large lorry again,.”

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Posted 2 years ago

“I have used The Luxury Wood Co for several years now, ordering kiln dried ash nets which I find to be of excellent quality. The issue I have is with the delivery company. Last year I waited indoors not once but twice, only for them to not show up and without the courtesy of a phone call despite having both my mobile and landline numbers. This year, exactly the same thing, appointment made, no delivery, no phone call. Thankfully this time after phoning The Luxury Wood Co, a member of staff sorted the matter out and the wood was delivered the following day. Ironically the delivery Co were using the same excuse this year as last…an accident in the yard, which clearly rendered them unable to pick up a telephone! A good company let down by its weakest link…be warned!”

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Posted 2 years ago

“Always great service, have used the site many times for ordering wood for stove.”

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Posted 2 years ago

“Product is as described. Approximately 7 of the planks look to be either split or badly warped which may prove a problem when fitting. Was surprised to see them delivered un-protected on the vehicle so open to any rain en-route, given very clearly sold as untreated flooring this seems an odd decision. Delivery driver was courteous and kept me informed of his progress which was good.”

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Posted 2 years ago

“Excellent service and great customer service Products are excellent Dave”

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Posted 2 years ago

“Great product, great customer service and great prices. What's not to love?”

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Posted 2 years ago

“I ordered some sleepers on-line for a raised bed and am very pleased with my purchase. The website is very easy to use and the prices are very reasonable. Delivery arrived as arranged and the driver unloaded my order on my drive by the crane just where I wanted it. All in all I’m dead chuffed.”

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Posted 2 years ago

“As always, arrived on time and packaged beautifully.”

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Posted 2 years ago

“This is the First time I have used this company, I am not disappointed, the briquettes are good quality and burn for a long time giving a great even heat, delivered on time, I will definetley be using Luxury Wood Company again.”

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Posted 2 years ago

“Great service, delivered on time right to where we wanted. Excellent quality oak sleepers and boards for raised beds.Highly recommend this company to anyone seeking quality timber products at an excellent price.”

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Posted 2 years ago

“Very good service”

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Posted 2 years ago

“Excellent price and quality Highly recommend”

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Posted 2 years ago

“Great service. Product as described and arrived in good time. Will use again.”

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Posted 2 years ago

“Couldn’t believe the price Cheaper than decking boards and scaffolding boards Being oak should last longer Looks really good now it’s in place Had some good comments from friends and relatives”

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Posted 2 years ago

“The staff I dealt with were friendly and knowledgeable, the delivery was on time, the condition of the oak fence posts was NOT perfect and the delivery driver was very pleasant and helpful.”

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Posted 2 years ago

“Why has the price of pellets more than doubled since last winter? When we fitted this boiler I was told wood pellet prices would be stable as it is a naturally grown sustainable fuel, what has changed?”

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Posted 2 years ago

“Despite the cost of the product doubling in price, the communication from the Luxury Wood Company was poor, with no updates on delivery information, until over 10 days after the order, and only then when I called in for an update. At this point I was told that the delivery would be the following day, leaving little time to plan for the delivery. An hour later the delivery process redeemed itself with a representative from the haulier calling saying that they now had the pallet and when would be convenient to deliver it. Their communication, their service, and driver couldn't have been better or more helpful. Simply put, the poor communication from the Luxury Wood Company really let them down. 4 damaged bags, loosing about 15 kg of pellets in total, but that is to be expected.”

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Posted 2 years ago

“always polite always delivered on time. very efficient. wonderful products”

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Posted 2 years ago

“Efficient service, reliable firm to deal with great”

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Posted 2 years ago

“Good wood, fair priced and excellent delivery.”

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Posted 2 years ago

The Luxury Wood Company is rated 4.5 based on 4,846 reviews