The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,846 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service yet again from ordering to delivery, driver very helpful on where logs were going and nothing was a problem to him, can’t thank him enough, even remembered me from last year.”

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Posted 2 years ago

“Good quality oak at a reasonable price and the delivery cost wasn’t OTT either.”

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Posted 2 years ago

“Prompt delivery and efficient service. Friendly helpful delivery man. The sleepers are heavy and of good quality.”

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Posted 2 years ago

“Wood delivered to the wrong house which I had to get recovered and the pallets are even smaller than the last time I purchased from them even thought it went up in price!”

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Posted 2 years ago

“Great quality kiln dried logs very tightly packaged”

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Posted 2 years ago

“Logs burn really well, the service is fast and efficient, to me they can’t be faulted”

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Posted 2 years ago

“well packed in the crate, great sizes and the oak burns amazingly well. delivery was really good, brought onto the drive for easy unpacking. driver was lovely.”

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Posted 2 years ago

“Very good delivery and brought right down path which helped a lot exelent”

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Posted 2 years ago

“Logs delivered very quick, driver moved pallet to the agreed location and was very helpful, good quality dry logs.”

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Posted 2 years ago

“Always very polite and helpful when dealing over the phone. Product is always good quality and delivery service is good at communicating delivery slots.”

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Posted 2 years ago

“have been purchasing now from "luxury wood company" for many years and will do so again and again and again.......... while the quality remains at this high standard.”

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Posted 2 years ago

“Usually an excellent product although this time they are mouldy which could be she to condensation whilst in transit”

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Posted 2 years ago

Dear Kelly, Your problems with the product has been addressed and our reply to your original email has been sent on 25th of March with no delay. If you feel we need to discuss further please don't hesitate to contact us. Regards, LWC Team

Posted 2 years ago

“Excellent service, always well packaged and consistent quality. Have used the birch and oak, both burn well. Use same chopped for kindling. Online order. Note no option for this in following questions.”

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Posted 2 years ago

“Logs are perfect .The delivery company didn't contact me to arrange delivery date or time instead emailed me half an hour before they arrived, I was out but fortunately arrived home in time.”

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Posted 2 years ago

“Product (Eco Briquette) chosen due to greenish credentials vs real Ash logs. Each set of 5 logs (10kg) is wrapped in plastic. This was tested and found not to be waterproof for more than a few minutes. The company does advise that the product needs to be kept dry, which is why I tested a sample physically before stacking all 960kg in my carport, which could flood. I had phoned first to ask about this, the call-handler had no idea, but said “they” would find out and come back to me. They didn’t bother so, two days later, I ordered anyway, having ascertained that I could dry-stack the bags elsewhere. The product comprises waste softwood-dust, which is good, but unless that is from FSC-certified wood, it is only really a pale-green solution. I couldn't tell whether or not the plastic wrapping can be composted or recycled and couldn’t afford to waste the time to ask more questions, so the jury is still out. A test fire in the stove that evening was successful, with a subjective high heat yield and easy lighting. Relatively messy to use vs logs. There is another product on the market made from hardwood dust which gives a much higher specific heat output for only a slightly higher price, but I couldn't track it down in time for this order, although I will next time. The delivery was efficient and on time and the driver friendly and helpful. If the bags were both waterproof and recyclable and the company could manage to express this at the point of sale, I could improve my rating.”

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Posted 2 years ago

“Excellent service for wood pellets, will definitely order again 5 *”

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Posted 2 years ago

“Just received a large pallet of oak and it’s all put away now ready for next winter and am very happy with it. The pallet when chopped up provides the kindling!”

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Posted 2 years ago

“First time I have used,sorted out delivery details ,and carrier was very pleasant”

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Posted 2 years ago

“Good service, wood as described, delivered on time as planned, Driver very pleasant and helpful, did his very best off loading In a limited space with hi-ab crane lorry, will use again.”

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Posted 2 years ago

“As always the quality of logs is superior and quick delivery.”

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Posted 2 years ago

The Luxury Wood Company is rated 4.5 based on 4,846 reviews