The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,847 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,847 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Full crate of ash delivered on time for a good price. The volume of logs in the crate equates to 3 bays of a commercially available 4ft high log store so it’s good value too. I see no reason to buy logs from anywhere else. The guys who installed our wood burners also recommended luxury woods.”

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Posted 6 years ago

Thank you Mark, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“The wood is dry and well packed. However the create contains a very high percentage (+- 25%) of small pieces that will burn in minutes - these bits are only useful to light the fire. The delivery was very good and the delivery chap very helpful to position the create where I wanted it.”

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Posted 6 years ago

Thank you, Alan. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“Logs as described, great quality, delivery information very good, kept me up to date with delivery will definitely use again.”

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Posted 6 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“I ordered a pergola from this company which was made to order, delivered on time and excellently packaged I still haven't erected it but can see the wood is top quality.”

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Posted 6 years ago

Thank you Philip, the positive feedback is very welcome!

Posted 6 years ago

“wood arrived when expected ,driver was brilliant ,unpacked wood look great and really dry even though it wasn,t grade a”

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Posted 6 years ago

Thank you, Susan. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“This is 3rd time I have ordered wood from this company. Delivery is always great as is the quality of the wood”

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Posted 6 years ago

Thank you Sue, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Delivery is excellent, the company they use is very thoughtful. The wood comes secured on pallets and is the moisture content requested. We asked for a bag of bark for the flower borders, this came in a grab bag as requested, the coffeee cups etc which had been thrown into the bag were not requested.”

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Posted 6 years ago

Thank you Peter, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“We have been using Luxury Wood for the past two seasons. The wood is excellent and ready for the fire. Delivery is prompt. I recommend them as you know what you get when you order. Of course the delivery pallet makes excellent kindling!”

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Posted 6 years ago

Thank you Alan, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Very good”

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Posted 6 years ago

Thank you Alan, the positive feedback is very welcome!

Posted 6 years ago

“Very efficient company, delivered on time and in perfect condition.”

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Posted 6 years ago

Thank you Paul, the positive feedback is very welcome!

Posted 6 years ago

“Awesome bark for the garden”

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Posted 6 years ago

Thank you Simon, the positive feedback is very welcome!

Posted 6 years ago

“Easy ordering. Good price and quality product. Quick delivery and not too costly as some other companies. Would definitely use again.”

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Posted 6 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Thak you, excellent comms,excellent product,excellent service.”

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Posted 6 years ago

Thank you Graham, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Kiln dried logs are excellent quality. Third delivery and same quality. Much better quality than anything available locally. Yes they’re more expensive but well worth the extra cost. Burn cleanly so less soot and tar in stove chimney . I would recommend without hesitation”

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Posted 6 years ago

Thank you Graham, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Cannot speak highly enough here. Excellent product and service and delivered in a very timely manner. A very high standard all round. Highly recommend.”

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Posted 6 years ago

Thank you, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Fast and efficient as always”

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Posted 6 years ago

Thank you John, the positive feedback is very welcome!

Posted 6 years ago

“excellent efficient service. Excellent product. Really good people to deal with.”

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Posted 6 years ago

Dear Tim, thank you for your kind feedback! We hope to hear from you soon!

Posted 6 years ago

“Have ordered many times. Always excellent service.”

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Posted 6 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Excellent product, friendly service, efficient delivery”

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Posted 6 years ago

Thank you, the positive feedback is very welcome!

Posted 6 years ago

“The wood came well packed, consistent sizes and dry”

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Posted 6 years ago

Thank you, the positive feedback is very welcome!

Posted 6 years ago

The Luxury Wood Company is rated 4.5 based on 4,847 reviews