The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,846 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“Great products, lovely customer service and fast delivery time.”

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Posted 3 years ago

“Ordered logs a month ago still haven’t received them. Delivery company issue apparently but the log company don’t seem to be doing anything to solve it”

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Posted 3 years ago

Dear Sarah, We have been chasing the haulier for over 10 days asking for an update and a solid delivery date. However until now we have received no firm update from Pallex. We will keep following up and will update you accordingly. We apologize for all the issues and the delay. LWC Team

Posted 3 years ago

“Very good communication, excellent product and good value for money. Delivery cost a bit steep but understandable, would recommend!”

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Posted 3 years ago

“Ordered two pallets of oak logs and arrived very quickly also well packed with minimal gaps in between each log. Burn an absolute treat. Gave specific instructions for delivery firm to follow and must say that the delivery firm was exceptional.”

The Luxury Wood Company 5 star review on 16th October 2021

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Posted 3 years ago

“Kiln dried oak was very dry packaged and delivered on time many thanks Phil”

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Posted 3 years ago

“Kiln dried birch in nets. Great product, clean and easy to handle good value!”

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Posted 3 years ago

“very quick &easy to get what you want”

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Posted 3 years ago

“Very quick efficient service, delivery also excellent too.”

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Posted 3 years ago

“Excellent kiln dried wood, burns very well, delivery man pulled pallet straight into garage, so helpful, will be buying more. Mr Cole”

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Posted 3 years ago

“Excellent service yet again, arrived on time can't fault Luxury Wood.”

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Posted 3 years ago

“Quick delivery packed full.”

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Posted 3 years ago

“Easy to order and quick, efficient, friendly delivery.”

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Posted 3 years ago

“Good price and good delivery timescale with a very personable and friendly delivery person.”

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Posted 3 years ago

“Received delivery and all of good quality.”

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Posted 3 years ago

“Great product. Fair price. Would have been 5 stars but the shipping company used did not let me know when they were planning to deliver the wood. They just turned up. Redelivery arranged. Email telling me they were going to deliver turned up 4 days after delivery!”

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Posted 3 years ago

“Easy web ordering. Good quality product, well packaged.”

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Posted 3 years ago

“Very pleased with the quality materials supplied, and excellent contact and also the delivery service will recommend this company thank you for good such good service.”

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Posted 3 years ago

“Delivery was efficient and the driver very friendly. Quite a good mix of sizes and the crate was well packed. The only down side was that it was expensive and some of the logs seemed to have active woodworm so no inside storage near the fire!”

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Posted 3 years ago

“Friendly staff. Completely hopeless at delivery. I mean really, really naff.... Unable to control their haulier and get them to deliver on time. Use White Horse energy. Better logs, better haulier.”

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Posted 3 years ago

Dear customer, I am afraid that the Logistics industry has been affected lately by a lot and they all struggle with driver and fuel shortages and increased volumes. This has led to severe drop in quality of the service and their customer support. I hope the industry will recover soon and will go back to their previous standards. LWC Team

Posted 3 years ago

“On the day of delivery the driver was extremely unhelpful. He requested assistance on taking the load from his truck. As the only person in the house at that time was a young woman working from home. She explained she was on a call but that didn’t go down well with the driver. She asked if he required assistance on previous load deliveries to other customers and was a bit vague in his answer. I can’t understand this as previous companies we have ordered wood from we’re all trouble free and would go to any length to accommodate the customer. If this was one of your regular drivers then I will not be using your company again. Sorry can’t be a bit more positive but it was not a nice experience. Regards Brian Walker”

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Posted 3 years ago

Dear Brian, I am sorry for the experience. I am afraid that the Logistics industry has been affected lately by a lot and they all struggle with driver and fuel shortages and increased volumes. This has led to severe drop in quality of the service and their customer support. I hope the industry will recover soon and will go back to their previous standards. LWC Team

Posted 3 years ago

The Luxury Wood Company is rated 4.5 based on 4,846 reviews