The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,832 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,832 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service.”

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Posted 7 months ago

Dear Customer, Thank you so much ! Kind regards, Lucy

Posted 7 months ago

“I’ll let you know when it arrives”

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Posted 7 months ago

“Happy with price and delivery.”

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Posted 8 months ago

“Arrived very quickly and looks like good quality although i have not had chance to actually use the charcoal yet, It looks good with good size pieces ideal for slow long cooks.”

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Posted 8 months ago

Dear Gary, Thank you so much for the kind words. We are glad that you are satisfied by our products! Kind regards, The LWC

Posted 8 months ago

“LWC provide helpful information about the burning qualities of different varieties of hardwood logs, clear definitions regarding the precise volume of their crates and very competitive prices.”

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Posted 8 months ago

Dear Raymond, Thank you for the kind words! We are thrilled that you are happy with our products. Kind regards, The LWC

Posted 8 months ago

“Wood delivered quickly and driver very polite and obliging. Wood well wrapped against weather.”

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Posted 8 months ago

“Great service from Luxury Wood Company. Kiln dried Birch Crate supplied is the second I have purchased and burns well in my log burner supplying good heat. The courier delivered right into my garage. Thank you.”

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Posted 9 months ago

“Prompt service of palleted Birch and the price was right. Thank you.”

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Posted 9 months ago

“Ordered logs on Monday 5feb arrived thurs 8feb.........excellent service”

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Posted 9 months ago

Dear Customer, Thank you for the 5 star review! We are thrilled that you are satisfied with our services. Kind regards, The LWC

Posted 9 months ago

“Very good, these logs burn longer and hotter than products I have purchased from other company's.”

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Posted 9 months ago

Dear Stephen, Thank you for the fantastic review! We're delighted that you had a great experience with us. Your satisfaction is our priority, and we look forward to serving you again in the future. Kind regards, The LWC

Posted 9 months ago

“Great service, great size logs, and good value, the logs arrive well stacked, and burn very well”

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Posted 9 months ago

“The Luxury Wood Company was recommended by Fireplaces & Heating, Luton, who installed our two burners back in December. , Fireplaces & Heating use The Luxury Wood Company for their wood, so we benefited from a referral offer of £10 off our first order. I did a lot of comparisons of various suppliers, and The Luxury Wood Company seems very reasonably priced. Delivery is ok but not super quick - 1-2 weeks, so you need to make sure your stocks don't run down. They do good priced log nets which are fantastic for storing - maybe not quite as cheap as loose logs, but they have saved us a lot of work and headache with storage. We have ordered kiln dried ash for our past two orders. Logs arrived very protected with sellophane - great if they arrive on a rainy day. The only niggle has been with our second order, in which a lot of the logs were double size, and really difficult to fit in our burners - hence dropping a star. We have had to get the axe out and chop some down, which is not ideal. Our next order is in - oak this time to see if we can get a longer burn as our burners are eating the logs up. Hoping we don't have quite as many double-size logs in this order. Would like to see some more offers and hoping to see reduced prices in summer, so we can stock up.”

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Posted 9 months ago

“Excellent Ash logs..Very good burn”

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Posted 9 months ago

“Allways used them, brilliant logs etc allways helpful delivery very good, great company.”

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Posted 9 months ago

Dear Ian, Thank you so much for the positive review! We are very happy that you are satisfied by our services. Kind regards, The LWC

Posted 9 months ago

“Helpful response to questions, quick delivery, the BBQ charcoal I ordered looks to be good quality and good value.”

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Posted 9 months ago

Thank you for the fantastic review! We're delighted that you had a great experience with us.

Posted 9 months ago

“Quick and efficient”

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Posted 9 months ago

“Easy to order, office answer straight away and are friendly and helpful.”

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Posted 9 months ago

“Easy ordering from their website. I’ve have used other companies but the wood that I have ordered is far better than other companies. Contacted by delivery team for delivery update. Highly recommend, would certainly order again.”

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Posted 9 months ago

Thank you, Clair, for the lovely review!

Posted 9 months ago

“Very polite and friendly.”

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Posted 9 months ago

Thank you for the fantastic review! We're delighted that you had a great experience with us.

Posted 9 months ago

“Great quality wood that burns far longer than the stuff you find at B&Q. Quick delivery too. Very pleased.”

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Posted 10 months ago

The Luxury Wood Company is rated 4.5 based on 4,832 reviews