The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,846 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“Excellent service, easy to deal with, super quality product and fair price. When something was not quite correct, it was put right immediately to our satisfaction. I will use them again and can recommend them. Peter Dorset.”

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Posted 4 years ago

“Easy to use website. Good quality oak which I've used to make some garden benches (nearly finished lol) Delivery driver couldn't of been more helpful”

The Luxury Wood Company 5 star review on 21st June 2020

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Posted 4 years ago

“Good wood. Couple of the sleepers were worped but used them for shorter pieces of the design. Long time to wait for the delivery but driver was fantastic, friendly with a smile.”

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Posted 4 years ago

“First class service, would recommend to anyone”

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Posted 4 years ago

“would recommend luxury wood,good quality oak sleepers at a very good price,exactly as advertised,quick delivery considering covid 19.also must say a big thank you to the delivery driver very polite and helpful.thanks”

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Posted 4 years ago

“Wood was ordered, delivered on time and helpfully unloaded to the correct location even though this was some 50m from the roadside. A few of the 60 sleepers are “less than perfect” but then we have bought “landscape” grade timber rather than “construction” grade so no complaints, just something to be aware of.”

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Posted 4 years ago

“Brilliant and beautiful - the delivery driver was splendid!”

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Posted 4 years ago

“Excellent service, staff were very helpful with my order and delivery driver put load were he was asked. An all round pleasant transaction.”

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Posted 4 years ago

“From order to delivery a very helpful and friendly service. A quality product from a quality team. Thank you”

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Posted 4 years ago

“I shopped around for oak sleepers and nowhere could match your price once delivery was factored in. They are great quality and the requested cuts were accurate and clean. Really pleased and have recommended you to several friends already. Quick delivery on the date you said at the time you said by a cheerful delivery guy. Would order from you again! The photos show how easy the sleepers are to treat and colour however you choose.”

The Luxury Wood Company 5 star review on 19th June 2020

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Posted 4 years ago

“Excellent service from start to finish. Delivery driver really helpful and pleasant. Wood excellent and very reasonably priced.”

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Posted 4 years ago

“Lots of the sleeper were either split or bowed.it does state they are landscaping grade but I didn’t expect that many to have faults.”

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Posted 4 years ago

Dear Guy, We are sorry you are not happy with the products received. Please contact us on support@luxurywood.co.uk if you would like to discuss further.

Posted 4 years ago

“Great price for the oak sleepers j bought, more than pleased with value for money and communication great when organising delivery!”

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Posted 4 years ago

“Quality service and the product I ordered was great value for money”

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Posted 4 years ago

“The quality not as good as I expected 3 out of the 6 2.4 oak sleepers significantly bowed of which one was bowed on 2 directions. Of the 12 1.2 sleepers 4 where severely cracked. I have just about managed to complete 2 raised beds but not a good job. 2 of the 2.4 sleepers have not been used. I would not buy from The Luxury Wood Company again.”

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Posted 4 years ago

Dear Peter, We are always happy to assist with any complaints if we are contacted in advance via our customer support line or via email. I apologise for your experience with our products.

Posted 4 years ago

“Great sleepers, great price, great delivery driver, great communication - whats not to like.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Perfect service Thanks”

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Posted 4 years ago

“10 out of 10 👍”

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Posted 4 years ago

“Good value for money!! Excellent customer service.”

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Posted 4 years ago

The Luxury Wood Company is rated 4.5 based on 4,846 reviews