The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,846 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“Another pallet of quality logs delivered with care. We are having some building work done at home just now, so had a few items blocking the driveway. The delivery driver rearranged these with his pallet truck so we had room to unpack the logs from the drive - excellent service.”

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Posted 3 years ago

“Good quality wood but too many ridiculously small logs. I bought Ash because it burns for a longer time. However, many of these logs are more like kindling that burn rapidly and therefore not worth paying the extra price for.”

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Posted 3 years ago

Hello Andrew, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. Please contact us at support@luxurywood.co.uk so we can proceed.

Posted 3 years ago

“High quality of product. Delivered efficiently and with expert crane operator. Would recommend”

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Posted 3 years ago

“The process of ordering was easy enough. The delivery wasn't. Chaotic, no account of the challenges of the delivery and very difficult to get hold of anyone to organise a sensible delivery plan. It has made me think twice and more about using or recommending The Luxury Wood Company to anyone else. A shame as the wood itself is obviously of a high quality, but there are clearly issues to resolve.”

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Posted 3 years ago

Dear Richard, we are sorry for the problems you had with our subcontractor. At the moment the whole logistics sector is suffering and we all hope they will return to their usual standards soon. LWC Team

Posted 3 years ago

“'Perfect thanks, top quality oak !”

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Posted 3 years ago

“First Class Product And Service”

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Posted 3 years ago

“Excellent service and delivery. Wood is well packed and easily stored. The ash logs burn superbly.”

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Posted 3 years ago

“First class and fast service.”

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Posted 3 years ago

“I always bought our heat logs from this company but cancelled the last order because they could not deliver on the date I wanted. The courier they use will only deliver to roadside so, because our drive is on a slope and we are elderly, we have to arrange for help to bring the logs up our drive and into our shed. I managed to arrange this and rang the company to deliver on a specific date but I was told in no uncertain terms that this was not possible and that it would turn up whenever. I was very disappointed at this response as I have ordered from this company for many years and had always got the delivery dates I wanted. Consequently I cancelled the order and have got the logs from elsewhere. I will not order from them again.”

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Posted 3 years ago

Dear Elizabeth, as per our terms and conditions our subcontractor official service is kerbside only. In the current situation within the logistics industry, we are not able to prearrange delivery dates - that has been left to the individual depots. The time frame for all deliveries has been extended to 10 working days. LWC Team

Posted 3 years ago

“The wood looks really good quality, not had my wood burner fitted yet so dont know how it burns”

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Posted 3 years ago

“Great service log's are pre-packed in netted sacks that helps with the moving of them.”

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Posted 3 years ago

“Amazing from ordering to delivery.Easy to order online and delivery within a week.”

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Posted 3 years ago

“It was easy to place my order. It wasn’t long before the currier company rang to arrange delivery. I also had to change my delivery slot at short notice and the company was very obliging. I cannot fault the helpfulness of the currier company staff or their drivers.”

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Posted 3 years ago

“good value for money. delivered in only a couple days of ordering. the driver was nice and friendly and deposited them in the garage where i asked him to. so easy no more back breaking stacking logs that have been dumped on the driveway, and would take sometimes upto 2 hours to stack then the driveway had to be swept , HAPPY DAYS!!!!!! no contest no going back. the briquettes really burn slowly but well and throw out a lot of heat but dont spit out on your rug as normal logs can. happy customer”

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Posted 3 years ago

“I had been using the Luxury Wood company for a number of years until sadly, on this occasion being let down. I still consider the product to be excellent, I purchase kiln dried Ash nets, but the delivery service less so. I am of course aware of current road haulage difficulties but having made 2 appointments, waited in both days for nobody to arrive, nor make any sort of contact on either of my contact numbers, I cancelled my order. Very disappointing.”

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Posted 3 years ago

Dear customer, We are sorry for the problems you had with our subcontractor and hope they will perform better the next time you place an order with us if you decide to give us another chance. LWC Team

Posted 3 years ago

“Very easy to order, good prices and very good communications. Getting a suitable delivery date was well organised. The only niggle was that some of the logs were rather large and will need to be split down to fit the log burner.”

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Posted 3 years ago

“Quality products at a competitive price find the heat logs suit my Burley log burner beats cutting and chopping wood anytime along with easy delivery.”

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Posted 3 years ago

“Excellent service. Good quality kiln dried logs. Burn well, hot and very little smoke. Good delivery. Highly recommended.”

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Posted 3 years ago

“Poor communication from when the order was placed. I ordered and there was no follow-up, I had to chase for an update. I suggested a week that the wood could be delivered as I was out of the country, it turned up the week I was out of the country and sat on my driveway for a weekend (Wife couldn't park her car over the weekend). To be fair the pallet was well wrapped and was protected from a light shower. The wood (Hornbeam) is bone dry but when I compare it to other wood suppliers I have had in the past, the logs a not very thick (Lots of small quick burn logs, not many bigger logs that will slowly burn away an afternoon), meaning that you go through them at quite a rate.”

The Luxury Wood Company 3 star review on 29th November 2021

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Posted 3 years ago

“In spite of dire warnings about delivery delays, my order of firewood was delivered in just a few days. The wood is very good quality: long lasting and well behaved. The net bags are convenient and easy to handle. 100% satisfied!”

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Posted 3 years ago

The Luxury Wood Company is rated 4.5 based on 4,846 reviews