The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,846 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor, no communication, turned up damaged, no reply from company addressing the issues. Have used this company many times. Will not be doing so in the future.”

Helpful Report

Posted 4 years ago

Dear Cliff, We apologise for the lack of communication, unfortunately your comments ended up in our spam. We will contact you as a matter of urgency to discuss the issues.

Posted 4 years ago

“excellent wood”

Helpful Report

Posted 4 years ago

“good wood will always buy again”

Helpful Report

Posted 4 years ago

“Kiln dried wood delivered in storage friendly pallet form to where we wanted it at the side of the house in good order and on time. Good people to deal with.”

Helpful Report

Posted 4 years ago

“Excellent service, delivery and packaging”

Helpful Report

Posted 4 years ago

“I've used this company for the last two years and won't be changing anytime soon. Competitive prices, prompt delivery and they are a pleasure to do business with. Their heatlogs are the best I've used and I can't reccomend them enough, first class.”

Helpful Report

Posted 4 years ago

“Very good service. Delivery exactly as agreed. Would use again. Thanks”

Helpful Report

Posted 4 years ago

“No fuss order and delivery. Good quality logs. It would have been helpful to know when deliver was being made. Delivery driver was excellent very accommodating and friendly.”

Helpful Report

Posted 4 years ago

“Excellent service, although delivery was delayed I was kept well informed. Wood pellets are burning well.”

Helpful Report

Posted 4 years ago

“I was impressed with the manner of delivery although a bit delayed. The stack was well crafted and bone dry assisted by the excellent waterproof wrapping. The burn in the wood stove is excellent and very efficient.”

Helpful Report

Posted 4 years ago

“Ordered numerous times from Luxury Wood Co. - as ever, excellent service despite the challenging times were all currently in. No issues with their chosen courier to my area either. Always very accommodating drivers and courteous service.”

Helpful Report

Posted 4 years ago

“Good product (I bought oak sleepers), easy to order, good customer service!”

Helpful Report

Posted 4 years ago

“The wood that I bought from you was excellent quality, and very reasonably priced. I will definitely be making further purchases from you. Thanks”

Helpful Report

Posted 4 years ago

“product good, a few rips but nothing major, will come back to you as soon as im ready”

Helpful Report

Posted 4 years ago

“Reliable and quality product”

Helpful Report

Posted 4 years ago

“Got what I paid for, on time and really well packed. Delivery driver was polite and so helpful with the heavy load”

Helpful Report

Posted 4 years ago

“It's our 2nd delivery from the luxury wood co. , I was out when they were delivered and didn't manage to pick up their call, but they were in the right place when I arrived home. Also very pleased with how they are packed and weather protected, to be honest I haven't bothered to move them to my log stack as they are tidy and dry where they are.”

Helpful Report

Posted 4 years ago

“Generally I have no major issues, although this last drop I had to chase, and the wood is not as good a quality as it used to be from my experience with the last couple of drops.”

Helpful Report

Posted 4 years ago

“Great product (we buy the kiln dried Ash logs) and the price is always at or below market. The only reason for 4 stars and not 5 is there has always been a complication of one kind or another with the pallet delivery company.”

Helpful Report

Posted 4 years ago

“Delivered on the notified day, product well packed & performs well. First time I have received a pellet delivery in the dark, next time will request delivery in daylight as there are no street lights.”

Helpful Report

Posted 4 years ago

The Luxury Wood Company is rated 4.5 based on 4,846 reviews