The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,847 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,847 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“REALLY GOOD PROMPT SERVICE ALONG WITH GOOD HELPFUL DELIVERY FIRM,1ST CLASSS”

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Posted 6 years ago

Thank you Peter, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“On time good value for money. Many cheaper suppliers on market but you get what you pay for. Would recommend. Have been a repeat customer for years”

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Posted 6 years ago

Thank you David, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“The service is very good”

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Posted 6 years ago

Thank you Martin, the positive feedback is very welcome!

Posted 6 years ago

“Ordering process is good, delivery is good, shrink wrapping is good, price is good. Just wish the crates were filled to capacity. When you're paying £200 + a go I don't expect there to be any fillable space at the top of the pallet.”

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Posted 6 years ago

Thank you! We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“Great service, great wood. We have had a large crate of ash for the last 3 winters. The wood is dense and slow burning giving off plenty of heat. The logs are the perfect size for our log burner.”

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Posted 6 years ago

Thank you Jennifer, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Fast efficient delivery of good product”

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Posted 6 years ago

Thank you Gordon, the positive feedback is very welcome!

Posted 6 years ago

“Excellent”

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Posted 6 years ago

Thank you, the positive feedback is very welcome!

Posted 6 years ago

“Very good service and quality product!”

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Posted 6 years ago

Thank you Alan, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“This was my third order with The Luxury Wood Company. Every time I have found the customer service excellent. The bio logs I wanted to order were actually out of stock on the website, but on checking, the customer service advised me they were due in later that day. I also got an email advising stock was now available. The delivery driver is the best! Calling to advise arrival time and so helpful at getting the pallet delivered into the driveway. The bio logs are fantastic. We find them excellent burning in our multi-fuel stove. They are so clean and they last a long time. Would highly recommend them.”

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Posted 6 years ago

Thank you Pauline, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Unfortunately the service did not match up to my previous years experience. Delivery was not within the advertised 2 days (accept this states from 2 days but was actually a week) delivery was made without Pre-booking leaving me to have to handball an entire pallet due to not being able to plan assistance (which had been planned for days 2 - 5 days post order) and after ordering a mixed pallet all the logs came in the same bags. Even if I was that aware of wood type to identify logs through an orange mesh bag is pretty difficult so am left discovering the more expensive oak only when brought into house for use.”

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Posted 6 years ago

Hello, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 6 years ago

“Well made wood store that was easy to assemble using the supplied instructions. I fully recommend this product.”

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Posted 6 years ago

Thank you Ian, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“bought on price kiln dried wood large crate to see if as good as regular supplier it was and saved £40 very happy will use again.”

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Posted 6 years ago

Thank you Roger, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Once again good service delivered on time and as stated. The whole package is well run and quality wood . Ready for winter . Thankyou.”

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Posted 6 years ago

Thank you John, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Good wood, well packed on the pallet, Down side carrier did not say when it was going to delivered, got a call when they where outside the house, said he could only leave it on the grass verge because I was not here to take it, lucky I could get there in 5 mins.”

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Posted 6 years ago

Thank you, Alun. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“Delivery was delayed a number of times and this let you down. Logs generally smaller than other suppliers and are burning much quicker.”

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Posted 6 years ago

Hello David, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 6 years ago

“Perfect logs for my small wood burner. I bought half crate of kiln dried ash which burn really well. Loads of logs well packed. Good delivery.”

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Posted 6 years ago

Thank you Beverley, the positive feedback is very welcome!

Posted 6 years ago

“The ash logs are always eccellent”

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Posted 6 years ago

Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“the service is very good ,from ordering ,though to delivery,the logs are excellent and burn really well, giving off plenty of heat, I will reorder when I need more from the luxury log company”

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Posted 6 years ago

Thank you Robert, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Top quality lovely dry wood, evenly sized logs. Prompt delivery, good price, can 't fault this company.”

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Posted 6 years ago

Thank you Kevin, the positive feedback is very welcome!

Posted 6 years ago

“Yet to have fires with the wood - still too warm!! Buying the wood was torturous given your computers can’t handle iPad/iPhone Would help if you told potential customers that Apple computers might not work and show your phone number several times and in bold letters Delivery man very obliging”

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Posted 6 years ago

Thank you, Chris. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

The Luxury Wood Company is rated 4.5 based on 4,847 reviews