The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,846 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our property is not the easiest place to deliver goods but your driver was excellent . He was extremely helpful and has a very friendly manner. We shall certainly use your company again”

Helpful Report

Posted 3 years ago

“Good price. Notice of delivery = 1 day. 1 of 16 planks not useable.”

Helpful Report

Posted 3 years ago

“Fantastic, quick delivery and excellent wood, my second year of using this company”

Helpful Report

Posted 3 years ago

“Great service, great product. Would definitely recommend & use again.”

Helpful Report

Posted 3 years ago

“Perfect delivery of 50 Oak sleepers. All really nice bits of wood, only a few crinklies that needed a bit chopping out but that was as expected. Really good quality and a great price. Delivery driver was really helpful too. Very happy with the end product ... a load of garden planters at my Cafe in Nottingham”

The Luxury Wood Company 5 star review on 1st July 2021

Helpful Report

Posted 3 years ago

“6"oak posts delivered on time excellent quality and really good price, was quoted double the price by another company.”

Helpful Report

Posted 3 years ago

“Great service Great product”

Helpful Report

Posted 3 years ago

“Engagement with the luxury wood team was really good by both email and phone. However the wood delivered (150mm square oak posts), we're not cut anywhere near square (essentially parallelogram shaped) and we're not at all uniform (dimensions varied considerably from the 150mm × 150mm). I needed the posts to fit in metal post holders and 2 of 4 ordered would not fit. Luxury Wood did not quibble and replaced the 2 posts within a few days. The new posts were a better shape, but still significantly oversize and wouldn't fit in the metal post holders. Good service, but if you need the wood to be reasonably accurately sized then perhaps look elsewhere.”

Helpful Report

Posted 3 years ago

“Delivery was quick and professional. You get a mixed bunch with the Oak sleepers but generally good quality and will look even better when planed and sanded.”

Helpful Report

Posted 3 years ago

“Fantastic company with great customer service. Great price, good quality products and easy to deal with. Delivery of our sleepers was fast and we were kept up to speed with the timings etc”

Helpful Report

Posted 3 years ago

“Ordered oak sleepers service and goods where fantastic would recamend to everybody”

The Luxury Wood Company 5 star review on 30th June 2021

Helpful Report

Posted 3 years ago

“Great service from ordering and delivering of wood, will definitely use company again”

Helpful Report

Posted 3 years ago

“Really pleased with the oak posts. Fantastic communication regarding delivery. Highly recommended.”

Helpful Report

Posted 3 years ago

“Beautiful straight solid oak. I made the mistake of not checking if it was kiln dried or seasoned which it isn’t. So it’s not suitable for internal construction until you’ve seasoned it.”

Helpful Report

Posted 3 years ago

“Good Oak boards, much better than ones from my previous supplier. Hiab off load very easy, skilful & helpful driver. Will use again.”

Helpful Report

Posted 3 years ago

“Great quality product, delivered on time, excellent communication. Would recommend.”

Helpful Report

Posted 3 years ago

“Ordering and delivery could not have been simpler. Oak sleepers were of a great quality and just as I had hoped. Will have no hesitation in using The LUXURY WOOD COMPANY for my future landscaping needs.”

Helpful Report

Posted 3 years ago

“Fast delivery and good communication. The driver ensured the wood was delivered to a safe dry place which was helpful.”

Helpful Report

Posted 3 years ago

“very good sleepers at a good price the only slight downside was spending 30minutes on the phone ordering i think the systems were slow that day”

Helpful Report

Posted 3 years ago

“Quality product packaged well, first class service”

Helpful Report

Posted 3 years ago

The Luxury Wood Company is rated 4.5 based on 4,846 reviews