The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,847 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,847 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service and value for money. Logs are great and the packaging is very good for storage in the garage. Delivery man very helpful. Recommend the company to friends.”

Helpful Report

Posted 6 years ago

Thank you David, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Your company fine. Delivery company rubbish”

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Posted 6 years ago

Thank you, Derek. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“I have not used any of the wood yet, but it came as advertised, looked very dry, and they were all in small lengths, which is very good for me. I was very please with their service, but the delivery guy (third party company) was not very helpful at all , and was like a bull in a China shop.”

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Posted 6 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“We haven't used our logs yet, they're in storage ready for the winter months. However thus far, we can't fault the service Luxury Wood has given us. Delivery was prompt, we were told when to expect it. We had kiln dried oak and feel it was value for money.”

The Luxury Wood Company 4 star review on 13th September 2018

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Posted 6 years ago

Thank you William, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Excellent range of products. Website easy to navigate and ordering process simple. Delivery as promised and good communication”

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Posted 6 years ago

Thank you Eric, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Consistent quality, nice dry wood, good heat. Service has always been prompt and timely, so I come back for more!”

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Posted 6 years ago

Thank you Richard, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“good price prompt delivery”

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Posted 6 years ago

Thank you Alexandra, the positive feedback is very welcome!

Posted 6 years ago

“Second purchase from Luxury Wood Company large crate of ash logs delivery very prompt and goods received as ordered. This wood burns really well and is completely dry well under 10% moisture.”

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Posted 6 years ago

Thank you Paul, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Lots of very small bits NOT LOGS !!!!! Only few decent sized logs in it . Lots of moss covered too. Will go back to my normal local coal merchants supply of kiln dried logs which are top quality & only £20 more for full size pallet.”

Helpful Report

Posted 6 years ago

Hello, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 6 years ago

“Great service. Cheaper than anyone else. Kiln dried wood burns really well. Would highly recommended.”

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Posted 6 years ago

Thank you Kenneth, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Again can’t fault the ordering, delivery or customer support. Ordered this pallet of Oak with a discount voucher as my last order of Ash had about 10% of Larch mixed in. Disappointed to find when I received this new order it also had Larch mixed in although not as much this time.”

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Posted 6 years ago

“Pleased you were able to defer delivery until after my holiday. Have not used any of the wood yet, still using old stock. Excellent delivery service. The large pallet manoeuvered as close as delivery man could get it to aid transfer to my store over narrow pathways.”

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Posted 6 years ago

Thank you and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Delivery was quick, although the contracted company didn’t send the lorry with a penmatic truck which was stated in the order making delivery harder than it needed to be. Ordered the ecologs. Approximately a third of the bags were split. This didn’t impede lofting / moving them, however I store them in my external log store, and this did allow the moisture to penetrate the logs causing them to split and powder (they’re only made up of compressed sawdust with no glue holding them together). If you’re buying these you need to store them inside - which takes up a great deal of space if you by the pallet loads - or ensure you check every bag before accepting delivery. A little gutted if I’m honest, but a good product when delivered in a sealed condition.”

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Posted 6 years ago

“Excellent quality thanks the only thing I have to say is that there was a lot of small logs but all the same good service and delivery thanks”

Helpful Report

Posted 6 years ago

Thank you, Martin. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“The logs arrived as planned. The delivery driver was particularly helpful in manoeuvering the pallet as close as possible to my woodstore. The logs burn well.”

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Posted 6 years ago

Thank you Pamela, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Another perfect delivery . Looking forward to lighting up the wood burner as I know the quality of fuel will warm the house . Thank you”

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Posted 6 years ago

Thank you Jill, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Was surprised that the wood arrived in 18 ton lorry , quite difficult to unload we live on a busy road and on a hill . The driver managed very well but as the wood is put on with lifting trucks and all he has is a small trolley and us to help make sure it doesn't ove r balances . Maybe for us next time. We should have the same amount on the pallet in sacks .”

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Posted 6 years ago

Thank you, Christine. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“Ordered Pergola - solidly made produtct and instructions were straightforward - took 2 of us about an hour all in to build it. Delivery came a day earlier than advised although luckily i was in. The screws were meant to be 85mm and 75 mm although they were 75mm and 65mm but they were still long enough. Overall please with the purchase and the pergola looks nice once built”

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Posted 6 years ago

Thank you, Stuart. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“Excellent quality and packaging of high standard set by LWC. Quality of logs top notch and as described in website. Delivery very prompt and arrived when promised. LMR Whitley Bay”

Helpful Report

Posted 6 years ago

Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Ordered. Got phone call to arrange delivery. Driver brilliant and very helpful. Wood great and fab price. This is our 2nd full crate and will be back.”

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Posted 6 years ago

Thank you Jacqueline, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

The Luxury Wood Company is rated 4.5 based on 4,847 reviews