The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,846 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered from this company in the past and when I received the logs they filled my log store and I had about 7 wheelbarrow loads extra. They have clearly made the crates a lot smaller to hold the logs but still charging the same price because the load I recently received would not even fill my log store. I have gone elsewhere and received a much bigger load than this company sold me and the other company was a bit cheaper for exactly the same wood. Will not be using this company again.”

Helpful Report

Posted 4 years ago

Dear Clare, The size of the full crates we sell is 1.6 m3 stacked volume and 2.3 m3 loose as per our website. If you feel you have received less quantity please contact us on support@luxurywood.co.uk so we can look into the matter urgently.

Posted 4 years ago

“Great product with quick delivery. The staff were very helpful on the phone also”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Should be zero stars. Upon arrival the first thing the driver said was ‘I’m gonna need your help’. He told me he couldn’t get the large crate of oak logs into my cart lodge (like every other company seems to be able to do) because he only had a manual trolley jack. He told me he’d leave it on the drive and I’d have to stack it myself. After a long conversation I told him to take it back. He eventually reversed his lorry in (grumbling all the way) and asked me to stand under the crate and steady it whilst he lowered the tailgate!! Seriously, stand under a ton of oak logs!! I’m not sure he found my response helpful. I asked him what he’d have done had I been a pensioner to which he huffed ‘I’d have had to take it back’. After nearly an hour it was in place, not before nearly ripping the cart lodge guttering off with the lorry door. Every other company I’ve used takes 5 mins. I’d estimate one third of the crate was only good for kindling, the rest mediocre. Never again.”

Helpful Report

Posted 4 years ago

Dear customer, We are sorry for the negative experience you had with our subcontractor Pallex. Please contact us on support@luxurywood.co.uk with full details so we can raise the issue with the pallet network management and make sure you do not have to go through the same problems again.

Posted 4 years ago

“As usual, very easy to order by phone or online. Arrived on the date promised by a very helpful driver. All the logs are of good size and very dry. I will be ordering more later this year”

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Posted 4 years ago

“Prompt delivery and good quality wood.”

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Posted 4 years ago

“Placed an order on 17th Dec expecting delivery to be sometime late Jan, so was delighted to be offered 23rd/24th Dec , the load that came was excellent as was the service. I have used other suppliers in the past but have found LWC to be best value for money .”

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Posted 4 years ago

“Really high quality kiln dried logs. Supplied in easy to handle nets. Ideal for handling. I also really liked the fact the pallet they came on is untreated so I can use that for kindling.”

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Posted 4 years ago

“Good value- long burn and good heat emission”

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Posted 4 years ago

“Excellent kiln dried Ash just started on our second crate, burns really well gives lots of heat. Service and delivery spot on .”

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Posted 4 years ago

“Great logs ,always on time and a great service”

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Posted 4 years ago

“Competitive pricing, different loadings for me to judge needs with the weather and storage. A wide range of woods to suite stoves etc. All logs cut to the same length for easy storage. No excessive delivery charge.”

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Posted 4 years ago

“Brilliant, the staff are really helpful and couldn't do more for you and the delivery service is really efficient and the product is excellent quality. What more could you want?”

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Posted 4 years ago

“Excellent value good delivery times well packaged and dry clean wood I have over the years sampled a few companies supplying like product but non can compete with the luxury wood company.”

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Posted 4 years ago

“wood absolutely great dry and nice chunks , only down side is communication , delivery just turn up with no information when and what time .”

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Posted 4 years ago

“Easy to order arrived at specified time & the wood is great, burns with lots of heat & little smoke”

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Posted 4 years ago

“Excellent service. The wood was perfect and packaged well”

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Posted 4 years ago

“We were pleased with the quality of the wood delivered and it burns well. The only reason not to give five stars was the delivery arrangements. Although we were told the day before delivery, as you had promised, in fact the delivery company you use failed to arrive that day. We were given an apology and the wood was delivered the next day, as arranged. We were told that the reason was a temporary driver who did not allow enough time to complete his deliveries on the due day.”

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Posted 4 years ago

“Great service. Great product. Quality oak. Burns well. Just what I wanted.”

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Posted 4 years ago

“Very dry great in the log burner... almost no need for kindling”

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Posted 4 years ago

The Luxury Wood Company is rated 4.5 based on 4,846 reviews