The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,846 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“Very prompt delivery and kept appraised of delivery date.”

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Posted 3 years ago

“communication with customer is very poor”

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Posted 3 years ago

Dear Raphael, The delivery time for the product you've ordered is 7 weeks as per our website and we only contact the receivers after we have a solid delivery date. Regards, LWC

Posted 3 years ago

“Product is good however I have noticed log lengths are 1-2 inches shorter than last year, same number of logs per net, but at yet an even higher price! The very definition of shrinkflation. Good delivery from very helpful driver from Baytree Transport, Newbury”

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Posted 3 years ago

“I have had a few pallets of wood in the past, the quality of the wood is still very good, it’s a lot of money to pay at once to get the best price for the nets, but worth it. Ready to burn which is good for the environment and the wood burner.”

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Posted 3 years ago

“The materials were superb, of a high quality and reasonably priced Delivery was prompt and communication excellent. What more can you ask for?”

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Posted 3 years ago

“I have ordered wood from LWC for several years and with a couple of minor blips have received excellent service. This time I placed an order and received confirmation, but that was all. A week passed and no communication (usually receive a delivery date within a day or so). Next working day I was in a meeting and received a call to say that the driver was outside my house trying to deliver my wood. I had not had any notification of this, but the driver was very understanding and left the wood where I asked him to. Emailed customer services who were very apologetic, and blamed the delivery company, but in the past notification was always sent from LWC, not the delivery company. I do hope this is not an indication of usually high standards being lowered.”

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Posted 3 years ago

“40% if the wood was badly cracked or still had bark on it. I’ll not use this company again.”

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Posted 3 years ago

Dear customer, As per our website we only offer landscaping grade sleepers/posts that may have all sorts of imperfections such as wane, cracks, knots, warping, deviations from the measurements. If you feel you would like to discuss this further please contact us on support@luxurywood.co.uk

Posted 3 years ago

“Happy. Got what i order on time.”

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Posted 3 years ago

“Good product good price delivered on time.”

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Posted 3 years ago

“Great service of a fantastic product. Delivery was fast and the driver was extremely efficient.”

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Posted 3 years ago

“Transactions are always so easy and delivery staff so friendly and helpful”

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Posted 3 years ago

“Always a pleasure to deal with. Thank you.”

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Posted 3 years ago

“Good clean wood. Well stacked in crate.”

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Posted 3 years ago

“Excellent products. Could improve communication about delivery dates/times. Resolved complaint about damaged goods, but via email rather than on the phone.”

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Posted 3 years ago

“Easy to order, allways delivered when say, except lately! On wrong day, great logs and kindling, thank you, Mr Thomas”

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Posted 3 years ago

“Used this company for a few years. Easy to order, the prices are really competitive, I have found them to be the cheapest after extensive searching and pricing. Delivery drivers are always helpful and pleasant to deal with Just wish the company would email to say when they are due to deliver rather than just turn up.”

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Posted 3 years ago

“Everything as expected apart from the delivery company just turned up without scheduling a delivery date/time. Fortunately I was in.”

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Posted 3 years ago

“Product very good as always however delivery not so good. I hadn't heard anything since placing my order so rang to see if I could get a date, to be told it would be delivered that day. As it turned out it was delivered within 30 minutes of making my call which was good because I was not going to be in that afternoon. Called to say received but you should emphasise that your transport people should let your clients know and agree proposed delivery dates.”

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Posted 3 years ago

“Excellent service and a great product.”

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Posted 3 years ago

“Quality products at excellent prices.”

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Posted 3 years ago

The Luxury Wood Company is rated 4.5 based on 4,846 reviews