The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,846 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good communication - timely delivery - well packaged - looks like high quality”

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Posted 5 years ago

“Great service and good prices”

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Posted 5 years ago

“I made an experiment by buying press wood heat logs in winter. The logs come in 5x poly wraps but although well wrapped on a pallet they took in moisture and fell apart about 30% of them. The good heat logs needed to be broken in half as the heat output and rate of fire was too much. For some large burners these may be fine but our small stove found them too hot. If bought and stored very dry in summer perhaps the falling about may not happen. I will only by logs in future...experiment failed. Sorry!”

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Posted 5 years ago

“I had an issue with the previous large pallet of oak which had mould develop very quickly over the whole wood store and I assumed it must have been a second grade batch as I have not experienced this before.Anyway the person I spoke to handled the problem well and deducted £10 from my next purchase. She did say take a photo of the pallet and send if there is an issue again but that won't show the problem unless I take the photo of the wood outside the pallet which I will do if necessary again.”

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Posted 5 years ago

“Straightforward to order and logs arrived when they said they would. I like the fact that they arrive on a pallet, so no unnecessary plastic packaging and you can break up the pallet to use for kindling”

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Posted 5 years ago

“Couldn’t fault the service or the product. I wasn’t in on the day of delivery but it wasn’t a problem LuxuryWood Company rearranged for next day and all was good. Will defo order again.”

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Posted 5 years ago

“I now but the eco hard wood logs Great heat and last well and clean burning”

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Posted 5 years ago

“Very simple order process, I have tried pallets and bags and both have been good, burnt well. The delivery drivers have also been very good.”

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Posted 5 years ago

“Good quality wood”

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Posted 5 years ago

“Although not the cheapest for Ecologs at £290/960kg the delivery within a few working days of order is efficient. The ecologs themselves ignite well with/without firelighters and give a good heat output. The logs themselves, unlike some makes of ecolog, break up easily into smaller pieces, which for older/more frail customers will be a help.”

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Posted 5 years ago

“I have a small log fire and although the length of each log is fine, in most cases the diameters are to wide. Difficult to split, do given to neighbour. If I order again I’m going to have make a stipulation”

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Posted 5 years ago

“Used several times and quality always good with prompt delivery. Very satisfied and will use again.”

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Posted 5 years ago

“No problems , wood burns well”

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Posted 5 years ago

“Wood excellent. My only issue was I would of expected it delivered on a Moffett. I have a shingle drive meaning alot of hard work. Could have easily been avoided.”

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Posted 5 years ago

“Great product. Thank you.”

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Posted 5 years ago

“Phone for pellets here in two days lady on the phone was very helpful nice people i will give five thanks Tex.”

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Posted 5 years ago

“wonderful service and the delivery man was incredibly helpful - put the pallet exactly where it was needed. Wood of good quality and lights without coal or kindling. Highly recommended. The driver again was amazing.”

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Posted 5 years ago

“The company is fine but the last 2 deliveries have contained very poor quality logs proving difficult to burn and give satisfactory flame. Disappointing for a customer of a number of years.”

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Posted 5 years ago

“If you do the calculations, based on loose volume, the big crates are actually the best value you will find, and being kiln dried the logs light easily and give off less smoke / soot than conventionally seasoned wood.”

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Posted 5 years ago

“This company is consistent with the high quality of its kiln dried wood. Delivered suitable weatherproof and the pallet makes great kindling.”

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Posted 5 years ago

The Luxury Wood Company is rated 4.5 based on 4,846 reviews