The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,832 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,832 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service, I have been buying kiln dried logs from them for over 5 years. Demand appears to have forced prices thru the roof.”

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Posted 1 year ago

“First class customer care and prompt delivery service”

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Posted 1 year ago

“Excellent”

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Posted 1 year ago

“Excellent product. Excellent service. Delivery first class. Will definitely be making another order and recommending to friends and family. Keep up the great work 👍😎”

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Posted 1 year ago

“Good quality wood at a reasonable price. No difficulties with the delivery.”

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Posted 1 year ago

“Well packed, good quality wood, delivered in the arrival window”

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Posted 1 year ago

“Fantastic quality & dry oak / wood, wooden crate well sealed from the weather, so stays dry in the crate, no gaps on stacking, so crate full! Fair do’s ‘Owens’ courier had electric pallet truck, so placed it exactly where requested up a small incline, which previous deliveries failed. You only get what u pay for, excellent value from LWC, as always”

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Posted 1 year ago

“Great service, great price and delivered earlier than expected, first class service.”

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Posted 1 year ago

“Fantastic wood 🔥”

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Posted 1 year ago

“Good online service. Good product. Don't like the new crate shape. The old 80cm deep crate was much less intrusive. Not happy to have had zero warning of when the crate was delivered, fortunately we were in.”

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Posted 1 year ago

“Good quality logs set light easily and burn with a lot of heat given off. This was a pallet of birch logs.l bought a pallet of birch logs from another wood supplier were a bit cheaper at the beginning of winter but they were not as good as the pallet from the luxury wood company.”

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Posted 1 year ago

“Delivery took longer than quoted. Zero comms regarding delivery date or time. The only notification I got was a call from the driver to say he was 15 minutes away, just as well I was at home when he rang. Poor comms.”

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Posted 1 year ago

Dear Des, We are sorry to hear you had problems with the subcontractor we use. We have contacted Pallet Force and reminded them of the obligation to book-in all deliveries in advance. We believe they will improve on the service and you will have a much better experience the next time you order from us. Best regards, LWC Team

Posted 1 year ago

“A quality product at a reasonable price with speedy delivery. What’s not to like?”

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Posted 1 year ago

“Brilliant, fast delivery, thank you”

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Posted 1 year ago

“Lovely wood, just what I wanted.”

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Posted 1 year ago

“Fantastic service couldn't get anything at the price the Luxury Wood company charged me in my local area. Delivery was first class as turned up early morning and the driver was very friendly and helpful. would 100% use again. thank you Luxury Wood Company.”

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Posted 1 year ago

“Excellent product and fast service delivery”

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Posted 1 year ago

“Competitively priced. Product as described. Delivered in a reasonable timescale. Would use again.”

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Posted 1 year ago

“Usually very good products but this time found a lot of small pieces within the pallet of wood”

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Posted 1 year ago

“My first time with The Luxury Wood Company, and I noticed my neighbour had used them previously, so I thought I'd give them a trial order as wood supplies in my local area were taking 5 weeks and more to deliver, I'm delighted I did as delivery was in 10 days and the quality of the wood is excellent, burns clean with a terrific heat output. I will definately use them again.”

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Posted 1 year ago

The Luxury Wood Company is rated 4.5 based on 4,832 reviews