The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,846 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“Easy to order, well packaged and delivered on time.”

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Posted 3 years ago

“Excellent quality wood. Have ordered many times before and always delivers fast. Only complaint this last time is that logs are larger than before, and many will gave to be cut before putting in the stove, which is a big problem for modern, small stoves. They need to adjust the size or I suspect they’ll have more complaints like this.”

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Posted 3 years ago

“Communication with myself poor Communication between LWC and Pallex extremely poor Communication from Pallex re delivery details contradictory and more or less useless Goods not delivered within 10 days promised on website It was pure chance that I was at home when the delivery came This would have been a total nightmare if I had been working away from home.”

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Posted 3 years ago

“Very pleased with the service. My order arrived in the time stated and I am pleased with the quality of the wood. The local courier used was helpful and kept me posted on progress of the order and delivery.”

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Posted 3 years ago

“Wood top quality, always burns well. Pity that the delivery was 6.30 am but I can live with that”

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Posted 3 years ago

“First class throughout. Top marks to the driver delivery man, he was something else, very skilful, next time I order I hope he comes. Many thanks to all .”

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Posted 3 years ago

“Good quality kiln dried wood, always burns cleanly with plenty of heat. Ordering and delivery process always works smoothly.”

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Posted 3 years ago

“I ordered a load of wood on the 29/09/21 (late at night) for our wood fired pizza oven business, as I have done for the previous 18 months. Unfortunately the delivery was delayed until the 19/10/21 which caused us real problems as we ran out of wood. This was a real problem and I complained to them directly, and also had direct contact with the delivery firm who caused additional delays. I have been offered a discount from our next order, so sincerely hope the next delivery goes well.”

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Posted 3 years ago

“I always get my kiln dried logs from the luxury wood company. You know what you are going to get. A quality product, competitively priced and great service. Highly recommended”

The Luxury Wood Company 5 star review on 20th October 2021

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Posted 3 years ago

“Excellent stuff. Burns well. Brilliant service. Extremely pleased.”

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Posted 3 years ago

“Very good service will definitely use this company again”

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Posted 3 years ago

“Very good service!”

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Posted 3 years ago

“The wood was dry but in small pieces of oak and not in big chunks as I was expecting. Quite a bit of woodworm infestation and some rotten ones also, so probably best stored dry outside for safety.”

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Posted 3 years ago

“Good value for quality logs. Delivery slot was all day, and delivered whilst I popped out. This meant a 2.63m palette was in a location far from ideal. Would have appreciated a narrower slot, or a phone call when 30 minutes away. Still, good value.”

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Posted 3 years ago

“Great Service”

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Posted 3 years ago

“Great quality logs with the perfect size - highly recommend”

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Posted 3 years ago

“Will write a review once I receive the goods”

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Posted 3 years ago

“Excellent from order to delivery. Never have any issues. Great how you get a call regarding delivery. Good quality product.”

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Posted 3 years ago

“Brilliant as always. Lovely wood. Dave the driver from Pallexgroup (Launceston) was especially helpful with the delivery. A big thank you to everyone!”

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Posted 3 years ago

“Delivery as promised. Havent lit up yet so cant comment on that but good dry wood.”

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Posted 3 years ago

The Luxury Wood Company is rated 4.5 based on 4,846 reviews