The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,847 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,847 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was all good although quite a few of the logs were very large and had to be chopped down to smaller size to suit my 2 log burners, but good service and good qulity wood.”

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Posted 6 years ago

Thank you John, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Simple to order,turns up 2-3 days later,and the driver pushes the pallet of logs up the drive for me,could not be easier.”

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Posted 6 years ago

Thank you David, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Excellent customer service Excellent delivery service and an excellent product.”

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Posted 6 years ago

Thank you Philip, the positive feedback is very welcome!

Posted 6 years ago

“Pallet was well staked and secured ,arrived in good time and the product is perfect. These fire logs burn long and hot ,very low ash and hardly any smoke. A top quality product at a fair price. Thanks.”

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Posted 6 years ago

Thank you Patrick, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Great product, second time we have ordered. We normally use our wood burner 3 + time a week and the wood will last us all winter and first couple of months of next.”

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Posted 6 years ago

Thank you Dan, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Excellent product/excellent service. Will definitely use The Luxury Wood Company again.”

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Posted 6 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Had a large crate of birch delivered on time and was happy with the amount of wood which burns great, will be ordering again and recommend.”

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Posted 6 years ago

Thank you Neil, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“VERY GOOD WOOD GOOD COMPANY TO DEAL WITH.”

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Posted 6 years ago

Thank you Douglas, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Got exactly what we ordered, on the day we had requested. Will order again next year.”

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Posted 6 years ago

Thank you Steve, the positive feedback is very welcome!

Posted 6 years ago

“Good service came well packed on a pallet. However a bit disappointed as there was a lot of small kindling size wood and some rotten wood, not what I imagined an oak log delivery would be like. I will use this service again and have recommended it to two friends who have gone ahead and ordered.”

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Posted 6 years ago

Thank you, Rob. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“Maybe give regular customers a better discount deal, apart from that good quality material.”

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Posted 6 years ago

Thank you, Bryn. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“Excellent product Delivered on time Delivery driver could not have been more helpful What more is there to say”

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Posted 6 years ago

Thank you, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Well packed crate. Have yet to burn any due to our Indian summer so can't comment on this yet but it all looks dry.”

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Posted 6 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Reliable service, good quality products and fairly priced. Used them for 4 years now and very pleased.”

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Posted 6 years ago

Thank you Gordon, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Great product”

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Posted 6 years ago

Thank you, the positive feedback is very welcome!

Posted 6 years ago

“Great delivery. Great wood.”

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Posted 6 years ago

Thank you Patrick, the positive feedback is very welcome!

Posted 6 years ago

“The log store was exactly as pictured and very pleased with it. I did find though that the roof batterns had been nailed to the feather board the wrong way round for the angles on the end. I had to remove the batterns and flip over and then align the feather board. This was a bit disappointing considering you pay for it to be cut and part assembled.”

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Posted 6 years ago

Thank you, Jamie. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“Never let me down. High quality firewood.”

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Posted 6 years ago

Thank you Jonathan, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Always reliable and great customer service!”

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Posted 6 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Very good service, prompt delivery.”

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Posted 6 years ago

Thank you Norman, the positive feedback is very welcome!

Posted 6 years ago

The Luxury Wood Company is rated 4.5 based on 4,847 reviews