The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,846 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful when I enquired about an issue and they dealt with it promptly and my oak turned up when they promised and the quality it great I’ll be buying from them again”

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Posted 3 years ago

“I have not used the birch logs yet, so cannot comment on performance. There are a number of logs that are far too big to go in my wood burner. I am fortunate that a neighbour has a bigger fire box, so can exchange. Delivery was much better as driver was able to wheel them up drive to my door.”

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Posted 3 years ago

“Excellent quality and value for your money.”

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Posted 3 years ago

“Good value but would like to see a cheaper rate if you buy two or three pallet loads”

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Posted 3 years ago

“Fine products, good service.”

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Posted 3 years ago

“Good delivery driver, helpful. Stocked up for winter”

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Posted 3 years ago

“We’ll packaged and promptly delivered. The wood is dry enough to burn without kindling using only a couple of firefighters. I buy from here every year.”

The Luxury Wood Company 5 star review on 9th September 2021

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Posted 3 years ago

“Good selection of kiln dried logs, swift delivery and exceeded expectations- would definitely recommend.”

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Posted 3 years ago

“These are the best wood pellets I have found for my Grants Boiler”

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Posted 3 years ago

“After a few annual purchases I can say the product is consistent and of good quality. I have never had an issue with ordering or with the end product. The delivery firm are friendly and were respectful of my property. They were able to place the crate exactly where I wanted it on every occasion. All in in took about an elapsed week from order to delivery. The only criticism I have is with delivery updates. I was not able to work out how to contact the Pallex team to find out what date they were planning to deliver. They were supposed to contact me to "Book it in" but that never happened.”

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Posted 3 years ago

“A great all round service. Delivery on the day arranged was an issue yet they kept me well informed. Driver was a great asset to the company and couldn’t do enough.”

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Posted 3 years ago

“Well packed and delivered as promised. Ordered birch and it smells nice”

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Posted 3 years ago

“Delivered to the garden gate, we were away...Great service!”

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Posted 3 years ago

“Excellent product”

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Posted 3 years ago

“Easy to order. Efficient and quick delivery. Will use this company again”

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Posted 3 years ago

“Quality wood and very good sizes. I’ve had two other companies in the last two years and logs were too small but luxury wood are so much better. Will use them regularly”

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Posted 3 years ago

“Not great experience this year. Will review later if we reuse you.”

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Posted 3 years ago

“Excellent service and delivery, measured very dry, waiting for cold weather!”

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Posted 3 years ago

“Easy to order, heat logs are good value and we buy them every year for our wood burner, they arrive well packaged and the delivery driver was very helpful reversing down our drive to drop them nearer our storage.”

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Posted 3 years ago

“Great product quality service based on the delivery good dry quality”

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Posted 3 years ago

The Luxury Wood Company is rated 4.5 based on 4,846 reviews