The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,846 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“Excellent product, excellent service and very efficient delivery.”

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Posted 2 years ago

“Very good service even when items on order were out of stock.”

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Posted 2 years ago

“Brilliant quality timber for such a low price. Kiki on the switchboard certainly did not”go breaking my heart”!”

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Posted 2 years ago

“Order arrived within a few days, kept informed by phone call every step of the way . Excellent company.”

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Posted 2 years ago

“I collected 12 off 100x100x2400 oak posts. Posts were ready on time. A big thank you to the Staff member helped me load them into my vehicle. Great price.”

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Posted 2 years ago

“Haven't used any yet but the logs look and smell beautiful. Delivered on time and efficiently by your very helpful driver.”

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Posted 2 years ago

“We’re very pleased with the service we have received from The Luxury Wood Company. Every year we have used this Company the delivery driver has been very pleasant & helpful.”

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Posted 2 years ago

“Order process was fairly smooth, but then there was no communication. It was only when I phoned up a few weeks after I placed my order that I found out my goods were out for delivery that day. As I work over an hour away then that clearly a problem. The log store came in five black shrink wrapped packages. The wood inside the packing was quiet damp making it heavier. The only other thing in the packages was a knotted plastic sandwich bag with some screws and a little card with a barcode. You need to scan the barcode to see the assembly instructions. I found the instructions hard to follow, quite possibly because I’m looking at them on an IPhone. I counted out the screwes and there were three of the shorter ones missing. One of the little blocks that are holders for the base was missing. The screw was still there but not the block. The block wasn’t in the packaging either so it must have been knocked off before the goods were packed. I managed to manufacture a replacement block from one of the assembly guides blocks. I would recommend two person assembly. I did find it difficult to fit the roof. In the end I have a nice, strong log store, but things could have been easier.”

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Posted 2 years ago

“Quick and efficient”

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Posted 2 years ago

“Brought hornbeam just in time. Jump up £50.00 next day!”

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Posted 2 years ago

“Efficient service, brilliant no fuss courier who sent a smaller vehicle, unlike many others who struggle to do this. A few bags of pellets were split but this is fairly normal.”

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Posted 2 years ago

“Great service Great product I'll definitely use you again thanks”

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Posted 2 years ago

“Very fast and efficient service backed up with the more than efficient delivery company which overall was worth the purchase.”

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Posted 2 years ago

“I have used this company a few times. Very well organised delivery logistics. The wood comes crated and although I haven't used any of my purchased wood, in previous years the wood has been of very good quality.”

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Posted 2 years ago

“After previous deliveries ( one of which didn’t come up to usual standard of which luxury wood company kindly compensated me for with a kind gesture) have received latest oak nets which seem up to your usual standards. After previous oak nets tried ash but was slightly disappointed as lots of small logs in the mix. Still, mustn’t grumble and will be back with future orders. Keep up your quality and customer service. A satisfied customer.”

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Posted 2 years ago

“Quality wood and speedy & efficient delivery.”

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Posted 2 years ago

“2nd year of ordering kiln dried wood. Prices have hiked up over 30% in the year but I have no issues with the wood itself which is dry and great to burn. If prices continue to increase at this rate, I'm afraid it's not looking good for my neighbours fences and shed 🤣”

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Posted 2 years ago

“I live in East Devon - about as remote from Nottingham as can be imagined - so why did I buy my logs from a company more than 250miles away? Well, my local logs suppliers had kept me going for a number of years but, in truth, there’d be occasions when the ‘seasoned’ logs were a bit ‘green’, or they’d need further cutting and splitting. And always, you’d have to take the mix as it came: a bit of this, a bit of that. Earlier this year, chatting to someone down the road, she mentioned how impressed she was with logs she bought from Luxury Wood Company. Recommended them. So when it came to restock the wood shed for this coming winter, I thought I’d give them a go. To be able to specify loads of Oak, or Ash, or Birch in quantity seemed pretty novel in my experience. Having selected and paid for a large crate (2cu.m) of Ash, I sat back and waited. After about five days, I was contacted by a local delivery company to say they had a pallet of logs for me - and we agreed a day and time for them to be dropped off. They turned up as promised: a crate of neatly packed logs, all of handy size requiring no more splitting or cutting. The crate was shrink-wrapped in poly to keep them from the elements, just in case. It took an hour or two to move them from the crate to the log store. Then I broke down both the crate and the pallet to use as kindling - nothing was wasted. And the logs themselves? Well, sure enough, 99.9% were Ash, with just a few bits of oak thrown in. Importantly, they’d been kiln dried and a spot check meter reading on logs selected from various parts of the crate showed the moisture content in the range 3 to 10 per cent. That’s superb. I know where my dogs will be this winter: in front of the log-burner. I hope I get a look-in.”

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Posted 2 years ago

“Good wood always. Cut to manageable sizes mostly.. Had no delivery information until 2 hours before they arrived which gave me quite a problem. There pre delivery info sent said I would be informed 2 days before but nothing was heard until the notice that they were on there way.”

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Posted 2 years ago

“Purchased some wood pellets in August. Delivered as promised, pellets were well packaged with no split bags. Very happy.”

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Posted 2 years ago

The Luxury Wood Company is rated 4.5 based on 4,846 reviews