The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,846 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“Absolutely delighted with our latest delivery. We had asked for smaller logs and this is exactly what was delivered. 12 to 15 logs per bag instead of 8 to 10. They enable me to lift them more easily with my arthritic hands and much easier to get the fire going. Many thanks for listening to the customer!”

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Posted 5 years ago

“extremely close to the quality of the world and the service that you have provided and the delivery many thanks Simon”

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Posted 5 years ago

Thank you Simon, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 5 years ago

“Excellent quality and service ecco briquettes”

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Posted 5 years ago

Thank you Alvin, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“This is our second year of using eco logs from this company, clean and easy to use and delivery service is extremely good”

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Posted 5 years ago

Thank you Yvonne, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“Top quality wood delivered in convenient packaging straight into my garage, thanks very much”

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Posted 5 years ago

Thank you James, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“Generally a good service. Earlier delivery time and notification thereof would be appreciated”

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Posted 5 years ago

Thank you. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 5 years ago

“Excellent Ash Wood very dry therefore burns very well Delivery was as promised and the driver was able to put the crate right into the garage I alway get my wood from The Luxury Wood Company and have never been disappointed”

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Posted 5 years ago

Thank you Peter, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 5 years ago

“Have used for several years. Good value. Well organised. Excellent customer service.”

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Posted 5 years ago

Thank you Matt, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 5 years ago

“Very good! Very happy! Thank you!”

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Posted 5 years ago

Thank you Kris, the positive feedback is very welcome!

Posted 5 years ago

“I received my order from you on Wednesday and I was very impressed with the quality of the packaging and the logs enclosed.The delivery driver was very helpful and was able to place it in my garage as I requested. I will certainly recommend your company to my friends and family. Gary S”

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Posted 5 years ago

Thank you, Gary. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 5 years ago

“The wood is great. Delivery was fine in the end, but I didn’t know is was coming till it was at my front door which is a little annoying. I will order from them again, hopefully they will up the game on delivery notification.”

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Posted 5 years ago

Thank you, the positive feedback is very welcome!

Posted 5 years ago

“Quick delivery but would of liked a text tosay they was going to be delivered.”

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Posted 5 years ago

Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“Quality product fast delivery, good price”

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Posted 5 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“Burns well in stove”

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Posted 5 years ago

Thank you Dougie, the positive feedback is very welcome!

Posted 5 years ago

Thank you Dougie, the positive feedback is very welcome!

Posted 5 years ago

“Ordered online. Delivered on time”

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Posted 5 years ago

Thank you Megan, the positive feedback is very welcome!

Posted 5 years ago

“Great wood, well packed, crate makes excellent kindling, great delivery driver. But a rather weedy fork lift couldn't move the crate along the truck on a very slight incline, nor on a lightly shingled surface. Grab lifts like Ridgeons lorries?”

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Posted 5 years ago

Thank you Ian, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“Went with a pallet of birch for a change, good variety of sizes small and big. Delivery was spot on driver bought pallet round and placed it where I needed it to go. Burns well and gives of a good heat and has a nice smell.”

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Posted 5 years ago

Thank you, Gareth. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 5 years ago

“Excellent service and delivery and a quality product at an affordable price”

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Posted 5 years ago

Thank you Kevin, the positive feedback is very welcome!

Posted 5 years ago

“Yet again the Luxury wood company provided a great product Quick Delivery and great service from their courier company The wood burns brilliantly and with it being so cold at the moment we are enjoying the easy burning”

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Posted 5 years ago

Thank you David, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“Very happy with my heat logs from the luxury wood company. Purchased a 3/4 pallet, they put out a good amount of heat, burn well also and last well. 👍👍👍”

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Posted 5 years ago

Thank you Mat, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

The Luxury Wood Company is rated 4.5 based on 4,846 reviews