The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,846 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product is fantastic. Ash purchased burns really well. The delivery driver however turned up in an articulated lorry which caused a few raised eyebrows when it arrived and needed some thought regarding access.”

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Posted 5 years ago

“Very good service, good quality pellers. My only complaint is how much the cost has gone up, I appreciate this is the whole industry but everyone plays a part.”

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Posted 5 years ago

“Excellent service and delivery. Good quality and well dried wood cut to just the right sizes.”

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Posted 5 years ago

“Lovely wood, beautifully delivered on time, just as described . Very pleased with the experience. Thanks.”

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Posted 5 years ago

“Tightly stacked pallot. Delivery when they suggest. Good communication. Not the first time to order and certainly not the last.”

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Posted 5 years ago

“great full pallet of oak logs. nice size and moisture levels as advertised. Would buy from again.”

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Posted 5 years ago

“Good product Good service About to re order”

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Posted 5 years ago

“Excellent service and product we use this company every year”

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Posted 5 years ago

“There was certainly a lot of wood in the crate. Burning is good, no spitting. I am using it on an open fire so the fact there was quite an amount of small pieces wasn’t necessarily a problem effectively they were kindling. Overall I’m perfectly satisfied.”

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Posted 5 years ago

“I bought a log store , easy to assemble,great quality. Delivered on time also got two pallets of seasoned wood all well packed , will definitely use luxury wood company again”

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Posted 5 years ago

“Easy to order on line. Helpful lady on phone when made further enquiries. Wood delivered exactly on time, well packed in waterproof wrapping. Wood burns well, good oak logs nice and dry and all cut to right size. Will use again!”

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Posted 5 years ago

“Logs arrives well packaged and neatly stacked. Nicely cut logs (ash). Delivery driver helpful and obliging.”

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Posted 5 years ago

“Excellent service . The logs arrived in Guernsey within a week.”

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Posted 5 years ago

“Service and Delivery Very good well packaged, though too many small/thin pieces of log! the rest was good”

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Posted 5 years ago

Hello, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 5 years ago

“Purchased full pallet of Hornbeam nets. Was disappointed at the quantity in the nets as having previously bought a full pallet of Ash in nets and can easily see the difference.”

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Posted 5 years ago

Hello James, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 5 years ago

“2019 is the second year running that we have bought our logs from Luxury Wood and I see no reason for us not to buy again next year . Our purchase of 40 nets of ash and 30 nets of birch were delivered within days of the order being placed and are proving to be a great success - easy to light , good heat output and long lasting . When combined with the winning purchase price its a unanimous thumbs up from my wife and I , and a very waggy tail from our dog . Recommended unconditionally 100% - thank you very much !”

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Posted 5 years ago

Thank you Richard, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 5 years ago

“The pellets burn very well and have a slightly higher calorific value to others I have used”

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Posted 5 years ago

Thank you Keith, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“Great staff, friendly and helpful. Punctual delivery and a great product.”

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Posted 5 years ago

Thank you Derek, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 5 years ago

“Good quality product that is well made and heavy duty.”

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Posted 5 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“Exellent logs, very dry. Professional delivery. Highly recommend .”

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Posted 5 years ago

Thank you Andrey, the positive feedback is very welcome!

Posted 5 years ago

The Luxury Wood Company is rated 4.5 based on 4,846 reviews