The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,847 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,847 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“Delivered on the day and called before to ensure I was home and access was available. Logs well packed in sturdy crate which had I had better access I would have used and an instant "Free" log store.”

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Posted 6 years ago

Thank you Stephen, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Couldn’t be happier”

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Posted 6 years ago

Thank you Karen, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Great company, good communication and excellent drivers, always helpful.”

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Posted 6 years ago

Thank you Marlowe, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Wood is fine but let down by unhelpful delivery man .”

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Posted 6 years ago

Hello Michael, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 6 years ago

“Ordering & delivery process was really easy and the cost was competitive. Some bits of plastic found within the bark which prevented a top rating.”

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Posted 6 years ago

Thank you Janet, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Good quality wood”

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Posted 6 years ago

Thank you, the positive feedback is very welcome!

Posted 6 years ago

“Ordered by phone. Delivered on the day I wanted. Very nice and helpful delivery driver. The quantity is good. The quality is excellent. When you knock two pieces together there is a lovely ring because the wood is so dry. Would not hesitate to buy again. Well worth paying extra for kiln dried.”

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Posted 6 years ago

Thank you Mark, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Excellent product”

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Posted 6 years ago

Thank you David, the positive feedback is very welcome!

Posted 6 years ago

“Excellent dry ash and of appropriate thickness too. Would buy again”

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Posted 6 years ago

Thank you, the positive feedback is very welcome!

Posted 6 years ago

“Good product. Bit of inflexibility on delivery however, doorstep drop. Depends on the goodwill of driver to assist if different.”

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Posted 6 years ago

Thank you, Graham. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“Screws inadequate. Had to buy screws better quality and double up.wood good”

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Posted 6 years ago

Thank you, Hazel. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“Wood is fine but the delivery failed to follow instructions to the letter and left the crate in the drive blocking vehicle movement. The previous delivery was fine.”

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Posted 6 years ago

Thank you, Philip. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“Nice oak logs delivered to my house”

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Posted 6 years ago

Thank you Kevin, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Excellent price great service”

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Posted 6 years ago

Thank you Duncan, the positive feedback is very welcome!

Posted 6 years ago

“Great quality for the price. Bought last year and still had logs left when I ordered more for next winter.”

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Posted 6 years ago

Thank you Susan, the positive feedback is very welcome!

Posted 6 years ago

“Generally good, let down by an excessive amount of thin chips, splintered pieces and bark pieces in the crate. The logs burn very well. Delivery was the wrong day and the pallet base was damaged making it very difficult to remove from the delivery vehicle - probably the fault of the carriers though.”

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Posted 6 years ago

Thank you! We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“Competitive pricing, fast delivery & well packaged.”

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Posted 6 years ago

Thank you Mark, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Logs arrive in acceptable time frame. Again though, too many small cuttings placed in the middle of the crate where you cant see when receiving.”

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Posted 6 years ago

Hello Martin, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk

Posted 6 years ago

“Delivered on the day they said very good service driver very helpful and polite would order again”

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Posted 6 years ago

Thank you Maldwyn, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Very good service and product (farmyard Manuel)looks to be good quality, however because of the nature of the product time will tell more. I am going to order more.”

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Posted 6 years ago

Thank you David, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

The Luxury Wood Company is rated 4.5 based on 4,847 reviews