The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,846 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to order, good communication of order progress, oak timber supplied is good quality for the price.”

Helpful Report

Posted 2 years ago

“Will be definitely using again”

Helpful Report

Posted 2 years ago

“Excellent service would recommend”

Helpful Report

Posted 2 years ago

“We have ordered wood from you for several years now and are happy with the service received and the quality of the wood”

Helpful Report

Posted 2 years ago

“Great timber but very poor delivery service. After twice confirming the delivery date including on the day itself, The Luxury Wood Company called me to say it would be the following day. I had taken a day's vacation from work to accommodate so was not at all satisfied and was offered no recompense for my loss.”

Helpful Report

Posted 2 years ago

“I ordered 60 oak sleepers from the Luxury Wood Company over the phone, the lady I dealt with was polite and helpful, the delivery was quick, the delivery driver had a bit of a task getting up our drive but managed to do it, he was also a nice man and dropped them exactly where I wanted them, all in all a pleasant transaction and would recommend this company to anyone.”

Helpful Report

Posted 2 years ago

“Good service from The Luxury Wood Company and the carriers. Excellent drivers !”

Helpful Report

Posted 2 years ago

“The wood is good, the price is good, but delivery leaves something to be desired, poor communication and a lack of clarity about delivery. The courier contracted by LWC had a number of poor practices, LWC should get more involved in this aspect of the order.”

Helpful Report

Posted 2 years ago

“The 125mm x 225mm oak sleepers were delivered on time and the price was competitive. The sleepers are incredibly heavy and the quality of the wood was great. Although I was disappointed in the quite obvious saw marks from when they were cut to size. I wanted smooth and plained which I thought I'd get. Not only that but the dimension are not all consistent and some of the sleepers stick out by about 3/4mm from others. I will now have to hire or buy a belt sander to get the desired finish.”

Helpful Report

Posted 2 years ago

“Excellent company. Very reliable and excellent quality. Always punctual and attentive.”

Helpful Report

Posted 2 years ago

“Lovely big oak beams. Just what we needed for the garden, at a price we can justify. Not like some timber prices at the moment. They will take some shifting and working, but I'll get there evenyually.”

Helpful Report

Posted 2 years ago

“Wood was delivered promptly as described. The driver was very polite. No issues or problems.”

Helpful Report

Posted 2 years ago

“Have used this company several times now and always pleased, this time we had to dash to visit mother-in-law after a fall and a quick email they delayed our delivery for us to when we returned. Thank you”

Helpful Report

Posted 2 years ago

“Excellent service and order dealt with very promptly. Helpful staff on telephone who answered several queries which were dealt with satisfactorily.”

Helpful Report

Posted 2 years ago

“This company are always quick to deliver and the delivery company are normally on time if you select the delivery dlot”

Helpful Report

Posted 2 years ago

“The "Briquettes" I ordered were fine and the delivery went well. However, they are wrapped in recyclable plastic that gives off a strange smell? As I store them in an unventilated basement, this now smells of this plastic!”

Helpful Report

Posted 2 years ago

“It was a pleasure to do business customer service is excellent and the communication with the delivery driver was also excellent would highly recommend & I will be doing more business with the company Mr Tomlinson”

The Luxury Wood Company 5 star review on 23rd April 2022

Helpful Report

Posted 2 years ago

“Logs are great and very well packed in. Delivery company was dreadful although that’s not Luxury Wood Companies fault. No prior warning of delivery date, only warning I had was an email 30 minutes before delivery. We were away so they just left them. Good job we are private so no one helped themselves. I will order again if delivery can be sorted better.”

Helpful Report

Posted 2 years ago

“8 bags damaged with contents spilled. Two obviously hit by a fork lift aS damaged on outside of stack contents spilling out of cling film wrapping. Remaining six bags had been packed on stack damaged as bags were damaged on the inner stack, not burst seams but actual tears I estimate about four to five bags in all lost due to the damage. Wood pellets appear to burn well, little dust as stated. Would I buy again, Yes more care needed in handling”

Helpful Report

Posted 2 years ago

“The web site described my order as a full crate but what was delivered was marked as a half crate. The dimensions did not match any of the crate descriptions on the web site. I was told that the half crate description was the nearest that fitted what was delivered. On the basis of the dimensions given on the label and that on the web site, I received a lesser amount. Who knows? The delivery was efficient.”

Helpful Report

Posted 2 years ago

The Luxury Wood Company is rated 4.5 based on 4,846 reviews