The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,847 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,847 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“Easy ordering on phone, the person who took the call was quick, polite and most capable, looked up my previous purchases when requested so i could order what i required. Delivery was when we expected and we received the call telling us when the delivery would take place. 5 out of 5”

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Posted 5 years ago

Thank you Paul, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“it was the third time we had the wood delivered by Luxury Wood Company and by comparison I would say that the quality has changed as the oak logs that we have received this time were of a smaller size that previously (shorter logs, narrower, smaller is dimensions), and definitely not packed carefully enough to fill up the whole crate that way that would maximise the space and give the best value for it. Therefore I do not think therefore that I will repeat my order next season and try another company instead.”

Helpful Report

Posted 5 years ago

Hello, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 5 years ago

“Always delivered on time logs great size is just Wright size”

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Posted 5 years ago

Thank you Susan, the positive feedback is very welcome!

Posted 5 years ago

“Overall quite pleased with these. Moisture content was low as advertised. Some logs rather large but manageable. fair value. Ordered Ash and load was NOT 100% ash. Palletise well and good delivery. driver phoned to check if we were in.”

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Posted 5 years ago

Thank you. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 5 years ago

“Our third year.Excellent service and delivery. All very smooth and helpful. Good quality logs, conveniently mesh packed.”

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Posted 5 years ago

Thank you Keith, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“Very good standard of wood, we’ll stacked and delivered on time. The driver even moved the crate to where I wanted it. I will definitely be buying future wood from this company.”

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Posted 5 years ago

Thank you Christopher, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“I recently purchased a 3.6m lean to pergola, and cannot praise the company enough. Communication was excellent, with questions answered rapidly. The product itself is of a very high quality, and extremely easy to construct as long as you follow the comprehensive instructions provided. I would not hesitate to recommend The Luxury Wood Company..”

The Luxury Wood Company 5 star review on 22nd August 2019

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Posted 5 years ago

Thank you Andrew, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 5 years ago

“Wood (70 nets on a pallet) delivered on schedule by helpful driver. It’s lovely wood - this is the fifth year I’ve bought it. But might I suggest stronger pallets - last year the pallet broke as the wood was being unloaded on the lorry tailgate, which caused real problems (nets of wood all over the road), and this year it was seriously bowed under the weight of the wood, which made it very difficult for the driver to insert the prongs of his ‘lifter’.”

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Posted 5 years ago

Thank you, Susan. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 5 years ago

“I have used LWC for about 3 years and their kiln dried logs make excellent fuel for our wood burner. The pallets are delivered efficiently and contain a large quantity of well stacked wood. The plastic encasing the last delivery did have a puncture in the top so rain soaked in a little but the pallet was soon emptied and all's good.”

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Posted 5 years ago

Thank you! We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 5 years ago

“Second year I have ordered from here. Received the same friendly service from ordering through to delivery. Quality product, will be returning next year.”

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Posted 5 years ago

Thank you Koray, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 5 years ago

“Easy to order. Prompt delivery. Consistent, good product”

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Posted 5 years ago

Thank you John, the positive feedback is very welcome!

Posted 5 years ago

“Very efficient and reliable. Good quality products.”

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Posted 5 years ago

Thank you Deborah, the positive feedback is very welcome!

Posted 5 years ago

“Always good quality logs. Burn lovely.”

The Luxury Wood Company 5 star review on 17th August 2019

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Posted 5 years ago

Thank you Nicola, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“Although I've not used any of the wood yet, so far it's all been very good. Ordering worked, delivery worked and quality of wood delivered looks excellent! Now restacked the pallet in the garage.”

The Luxury Wood Company 5 star review on 16th August 2019

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Posted 5 years ago

Thank you Andrew, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“Knowledgeable customer service. Very helpful delivery driver.”

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Posted 5 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“Good dry wood and good service on problem delivered when asked to on the day great.”

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Posted 5 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“This is about the 4th batch of wood we’ve purchased from The Luxury Wood Company. We’ve always found it to be great quality and it burns really well. The Company itself have always been extremely helpful and informative in their communication.”

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Posted 5 years ago

Thank you Nicola, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 5 years ago

“Just bought another full crate of Ash logs. The logs are just the right size for my wood burner, they are dry and really do burn well. The delivery is usually very prompt and the crate makes for very good kindling. Overall good value for money and very pleased.”

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Posted 5 years ago

Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“bark chips excellent. fast delivery. great prices”

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Posted 5 years ago

Thank you Rodger, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“Good mixture of logs everything went smoothly from ordering to delivery”

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Posted 5 years ago

Thank you, the positive feedback is very welcome!

Posted 5 years ago

The Luxury Wood Company is rated 4.5 based on 4,847 reviews